Sales and Logistics Administrator

Work from our Runaway Bay Marina office on the Gold Coast – enjoy the view Opportunities for career advancement and professional development Staff are highly valued and rewarded for their efforts A collaborative and supportive team environment – we like to have a laugh About Us McPhee Freight is a national leader in Australia's shipping and logistics sector, specialising in the efficient transport of RORO (roll‑on/roll‑off) cargo, including trucks, cars, caravans, boats, buses, and heavy machinery. Proudly Australian‑owned, we bring more than 28 years of expertise to the shipping industry, with offices located in Brisbane, Melbourne, and Perth. We are committed to delivering exceptional customer service and providing innovative, reliable vehicle transport solutions across the country. Job Description We are looking for a motivated and highly organised Sales and Logistics Administrator to support and enhance our vehicle shipping operations. As we continue to grow our diverse and dynamic team, this newly created role will be based at our Gold Coast head office. In this position, you will be a key point of contact for our customers. Working closely with our internal teams, you will identify transport needs, share detailed service knowledge and prepare accurate and timely quotes. You will collaborate across departments to develop effective transport solutions and ensure our customers receive exceptional support throughout the process. You will also be responsible for a range of administrative tasks that ensure the smooth and efficient movement of vehicles across our nationwide network. This includes coordinating with Operations teams, contractors and other stakeholders to arrange transport bookings, managing customer and booking databases, tracking vehicles and maintaining clear communication with all involved parties. Key Responsibilities Deliver exceptional customer service by promptly and effectively handling phone and email inquiries Leverage in-depth service knowledge to assess customer needs and provide tailored transport solutions Address and resolve any issues or discrepancies that arise during the transportation process Maintain accurate records of transport activities, including customer bookings, vendor schedules and shipping documentation Monitor and track shipments, providing customers with real‑time status updates Coordinate with internal teams, customers and contractors to manage schedules, control costs and address potential delays Foster positive working relationships with contractors, freight forwarders, shipping lines, port terminals and other external partners Qualifications Proven experience in sales administration, customer coordination, logistics support, sea freight/automotive transport, supply chain management or a related field Excellent communication skills, both written and verbal Proficiency in Customer Relationship Management (CRM) systems and/or Transport Management Systems (TMS) Strong organisational skills with the ability to manage multiple tasks simultaneously Demonstrated work ethic, proactive attitude and adaptability in problem‑solving Aptitude for numbers with a high attention to detail and commitment to accuracy Positive, team‑oriented attitude with a self‑motivated approach to work Australian work rights are required for this position Preferred Qualifications Minimum 2 years' experience in a sales administration or logistics support position Ideally, hands‑on experience in logistics, freight forwarding, shipping, transport operations or a related field Proficient in Microsoft Office with strong skills in Outlook, Word and Excel Familiarity with document control processes and best practices Minimum typing speed of 60 words per minute Experience using transport management and vehicle tracking tools A degree in Logistics and Supply Chain Management or related field How to Apply If you're a motivated and detail‑oriented professional seeking an exciting opportunity in the shipping industry, we want to hear from you Please send your resume and a cover letter detailing your qualifications and experience to @mcpheefreight.com.au Successful applicants will have relevant experience in a similar role and will demonstrate a proactive, positive attitude. Only shortlisted candidates will be contacted. McPhee Freight Pty Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr