Administration - Switch Receptionist

Administration Officer Location: Maitland Hospital Remuneration: $72,365.94 – $73,814.94 p.a. + Superannuation + Salary Packaging Employment Type: Permanent Full Time (38hrs) Position Classification: Telephonist Level 3 Requisition ID: REQ Closing Date: Thursday 27th November 2025 Tentative interview date: Thursday 4th December Your Day-to-Day Impact Responsibilities Deliver friendly, efficient telephony and reception services Provide outstanding customer support to patients, visitors, and staff Assist with live patient data after hours to keep everyone in the right place at the right time Support the Emergency Department administratively Your Skills And Qualities You thrive in a busy, customer‑focused environment and can remain calm under pressure. You work well in a team but are confident taking initiative when needed. Key Qualities Include Passion for customer service and patient care Ability to stay composed and make sound decisions under pressure Strong teamwork skills, paired with autonomy and confidence Experience using a switch system is highly valued Essential: Flexibility to work on a 24/7 rotating roster including nights & weekends Why You’ll Love Working at Maitland A thorough face‑to‑face orientation programme and ongoing training Guidance from your Administration Manager and an experienced team Opportunities for professional development across the wider administrative network Access to Employee Assistance Programme to promote your wellbeing Monthly allocated day off Annual and paid parental leave (pro‑rata for part‑time) Salary packaging options and Fitness Passport benefits to increase take‑home pay Need More Information? Click here for the Position Description Find out more about applying for this position For role‑related queries or questions contact Laura Boulton on Additional Information An eligibility list will be created for future permanent full or part‑time and temporary full or part‑time vacancies. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. Casual opportunities may be available for recommended applicants At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD‑ for confidential support to ensure an equitable, barrier‑free application process. Information For Applicants Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take‑home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or 1300 40 25 23. Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook and LinkedIn #J-18808-Ljbffr