Head of Service Management
vor 3 Wochen
We are looking for a special kind of person - a St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do. We are seeking a **Head of Service Management** to lead the end-to-end delivery of all IT services and champion a user-centric culture across St Vincent's. In this critical leadership role, you will report directly to the Chief Technology Officer and be responsible for shaping the strategic direction and governance of our enterprise-wide IT service management functions. You will oversee the National IT Service Desk, National Tech Field Engineers, Incident & Problem Management, Change & Release, and our ITSM platform. You will ensure stable, reliable, and scalable technology services across a 24/7 hospital, aged care, and clinical research environment for our nearly 30,000 staff. This role will have a voice and real impact in a strategic whole of business technology implementation and modernisation. A career defining opportunity to be part of a change that will save and improve lives. This role will have a voice and real impact in a strategic whole of business technology implementation and modernisation. A career defining opportunity to be part of a change that will save and improve lives. In this role, there will be a requirement to work on-call or after hours as needed to ensure business continuity and system availability.**Key responsibilities of the role:** Extensive experience in a senior leadership role managing large-scale IT service management operations within a large, complex organisation Deep expertise in IT Service Management (ITSM) frameworks, with ITIL v3 or v4 Expert certification (highly regarded) and proficiency with ITSM platforms like ServiceNowProven track record of successfully driving service improvement initiatives, process optimisation, and automation and experience leading the transformation of enterprise service desk operationsDemonstrated experience leading and motivating large, geographically dispersed teams, including a national IT service desk, field services, and major incident management teamsStrong analytical skills and the ability to interpret service metrics and translate them into actionable improvement plans Excellent stakeholder engagement and communication skills, with a proven ability to influence senior leadership, mentor and coach others, and build strong, collaborative relationships across the organisation. Tertiary qualifications in Information Technology, Business Management, or a related field, or qualified by equivalent experienceAbility to visibly see your impact on the business and its service Discounted private health insurance Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do.From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.#J-18808-Ljbffr
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Head of Enablement
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City of Melbourne, Österreich UniSuper Management Pty Ltd VollzeitHead of Enablement & Business Management About Us We're all here to deliver great retirement outcomes for our members. With a long history in the University sector, UniSuper is now a place where future‑minded Australians come together. We have a track record of success and a culture focused on being the best place to work in superannuation. We bring our...
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Head of Service Management
vor 3 Wochen
City of Melbourne, Österreich at VollzeitBetter and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's...
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Head of Service Management
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Council of the City of Sydney, Österreich St Vincent's Health Australia VollzeitJoin to apply for the Head of Service Management role at St Vincent's Health Australia . Better and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind...
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Head of Enablement
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City of Melbourne, Österreich UniSuper Management Pty Ltd VollzeitA leading superannuation fund in Australia seeks an experienced Head of Enablement & Business Management to provide strategic and operational leadership in transforming service delivery. The ideal candidate will have senior leadership experience in financial services and a proven track record of managing business transformation. Responsibilities include...
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Head of Service Management
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Head of Service Management
vor 2 Wochen
Council of the City of Sydney, Österreich at VollzeitBetter and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's...
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Head of Pre-Contracts
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City of Melbourne, Österreich Service Stream VollzeitHead of Pre-Contracts page is loaded## Head of Pre-Contractslocations: VIC - Melbourne - 655 Collins Sttime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 26, 2025 (29 days left to apply)job requisition id: JR- # **Primary Location**VIC - Melbourne - 655 Collins St# **Job Description Summary**An exciting opportunity has...
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Head of IT Service Management
vor 3 Wochen
City of Melbourne, Österreich at VollzeitA leading healthcare service provider in Australia is seeking a Head of Service Management. In this role, you will lead all IT services, champion a user‑centric culture, and oversee essential IT operations across a diverse organization. The ideal candidate will have extensive experience in IT service management, strong analytical skills, and a proven track...
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Head of IT Service Management
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Council of the City of Sydney, Österreich Qantas Airlines VollzeitAt Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. As the Head of IT Service Management, you will lead the transformation of the IT Service Management (ITSM) function within a large...
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Head of IT Service Management
vor 2 Wochen
Council of the City of Sydney, Österreich at VollzeitA health and aged care organization is seeking a Head of Service Management to oversee IT services and drive a user-centric culture. This role involves strategic direction for ITSM functions, leading a dispersed team, and implementing best practices for continuous improvement. The ideal candidate will have extensive experience in IT service management within...
