Head of IT Service Management
vor 2 Wochen
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. As the Head of IT Service Management, you will lead the transformation of the IT Service Management (ITSM) function within a large and dynamic corporate environment. Your role is pivotal in driving continuous improvement, enhancing the service delivery model, whilst leading our mission-critical technology operational functions that underpin the day-to-day performance and operation of the business.You will oversee the end-to-end management of IT services, ensuring that they are efficient, effective, and capable of supporting the business's evolving needs. This role requires a strategic leader with strong technical acumen, transformational leadership skills, and a deep understanding of ITIL practices and frameworks particularly in the area of IT asset management.You will work closely with senior business leaders and IT teams to foster a culture of service excellence and innovation, while ensuring the optimisation of ITSM processes across various business units. The transformation of the ITSM function will be central to the role, with a focus on improving capabilities in service delivery, support, and service strategy across the organisation. Additionally, the role is focused on enhancing employee experience and productivity and is responsible for our technology Service Desk and managing our digital facing service portal. You’ll have: Significant experience (10+ yrs) working in Technology within large complexorganisations, including 10+ years of experience in IT Service Management, with at least 5years in a leadership roles. Minimum Bachelor’s degree in Computer Science, Information Technology, BusinessTechnology, or related field. Demonstrable skills in building best practice IT asset management capability and maintaining an accurate and reliable CMDB ITIL certification (ITIL v4 Expert or ITIL v3 Expert). Proven experience in leading scale ITSM transformations in corporate environments. Strong knowledge of ITIL frameworks, service management tools (e.g., ServiceNow,Remedy), and best practices. Experience working with senior business leaders to align IT services with strategicbusiness objectives. Excellent communication, negotiation, and stakeholder management skills. Deep technology expertise with ability to engage, influence and lead technology andbusiness leaders. Customer and results oriented, with a strong sense of energy and purpose Deep experience in strategic planning, budget and resource management. A team builder and team player with a positive, pragmatic and collaborative operatingstyle with the highest levels of ethics and integrity. #J-18808-Ljbffr
-
Head of IT Service Management
vor 2 Wochen
Council of the City of Sydney, Österreich Qantas VollzeitGet AI-powered advice on this job and more exclusive features. Fantastic opportunity within our Enterprise Technology Business Unit Lead the transformation of our IT Service Management function Full-time permanent role working at our Head Office in Mascot At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit,...
-
Head of IT Service Management
Vor 3 Tagen
Council of the City of Sydney, Österreich Qantas Airways Limited VollzeitJob Description Fantastic opportunity within our Enterprise Technology Business Unit Lead the transformation of our IT Service Management function Full‑time permanent role working at our Head Office in Mascot At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can‑do attitude. Together...
-
Head of IT Service Management
vor 2 Wochen
Council of the City of Sydney, Österreich at VollzeitA health and aged care organization is seeking a Head of Service Management to oversee IT services and drive a user-centric culture. This role involves strategic direction for ITSM functions, leading a dispersed team, and implementing best practices for continuous improvement. The ideal candidate will have extensive experience in IT service management within...
-
Head of Service Management
vor 3 Wochen
Council of the City of Sydney, Österreich St Vincent's Health Australia VollzeitJoin to apply for the Head of Service Management role at St Vincent's Health Australia . Better and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind...
-
Head of Service Management
vor 2 Wochen
Council of the City of Sydney, Österreich at VollzeitBetter and fairer care. Always. St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia's...
-
Head of IT Service Management
vor 3 Wochen
City of Brisbane, Österreich at VollzeitA leading healthcare provider in Australia is seeking a Head of Service Management to enhance IT service delivery and lead a large team. This role involves strategic oversight and fostering a user-centric culture across IT services. Candidates should have significant experience in IT Service Management, ITIL certification, and strong leadership capabilities....
-
Head of IT Service Management
vor 3 Wochen
City of Melbourne, Österreich at VollzeitA leading healthcare service provider in Australia is seeking a Head of Service Management. In this role, you will lead all IT services, champion a user‑centric culture, and oversee essential IT operations across a diverse organization. The ideal candidate will have extensive experience in IT service management, strong analytical skills, and a proven track...
-
Head of IT
vor 1 Woche
Council of the City of Sydney, Österreich Peoplebank VollzeitPeoplebank is exclusively partnering with a leading healthcare technology provider operating across Australia and New Zealand to recruit a hands‑on Head of IT. This organisation builds software solutions supporting the pharmaceutical and health services industries and is undergoing a significant uplift in technology, cybersecurity, and IT operations....
-
Head of IT
vor 1 Woche
Council of the City of Sydney, Österreich at VollzeitPeoplebank is exclusively partnering with a leading healthcare technology provider operating across Australia and New Zealand to recruit a hands‑on Head of IT. This organisation builds software solutions supporting the pharmaceutical and health services industries and is undergoing a significant uplift in technology, cybersecurity, and IT operations....
-
Head of IT
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank Australia NSW VollzeitPeoplebank is exclusively partnering with a leading healthcare technology provider operating across Australia and New Zealand to recruit a hands-on Head of IT. This organisation builds software solutions supporting the pharmaceutical and health services industries and is undergoing a significant uplift in technology, cybersecurity, and IT operations....
