Technical Customer Manager

vor 1 Woche

City of Melbourne, Österreich Miller Leith Vollzeit

Company Overview This company is a global powerhouse blending state‑of‑the‑art equipment alongside expert service and software, helping customers across a range of categories including poultry, meat and fish. In an ever‑changing world, the company is driving automation to replace labour‑intensive tasks, resulting in safer operations working more efficiently. With software that delivers insight for informed and fast decision‑making, their solutions add value in the food processing sector for retailers alongside butchers and bakers. Their process‑wide optimisation increases yield and reduces resource, culminating in a more sustainable environment. The Role The role of the Customer Care Manager (CCM) is to drive high customer experience and satisfaction levels and sales of services, service contracts, spare parts, modifications and upgrades to meet expected targets for revenue & profitability. The CCM is overall responsible for the relationship and management of the customer and should act as a trusted advisor for the customer, proactively working to build and maintain the customer relations. Key responsibilities : Be the customer advocate and trusted advisor for the customer in their focus market Optimise customer relationships by building trust through frequent customer visits and communications Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements Analyse customer performance and needs, identify opportunities, and translate this into proposals of solutions for the customer Work closely together with the internal team to manage the business with the customer and drive customer satisfaction Skills and Experience Knowledge of food processing industry standards Strong relationship management and sales expertise Ability to analyse customer needs and provide tailored solutions Experience working with service contracts, spare parts, and upgrades Excellent communication and problem‑solving skills Benefits Strong career growth opportunities Competitive salary package Travel opportunities to meet clients Work within a globally recognised organisation Supportive and collaborative team environment For More Information This opportunity is being handled with discretion, and role details will only be shared with suitably qualified candidates. To apply, please submit your application online. For assistance with your application, contact Josh Devlin at . #J-18808-Ljbffr

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