Onsite IT Support
Vor 7 Tagen
Australian Citizens residing in Australia only respond. Must be able to obtain Baseline. ASIC seeks to establish an arrangement with supplier/s to provide Onsite IT Support resources (skilled personnel), for short-term and to backfill of our Onsite IT BAU desktop support services to supplement ASIC offices at various locations including Sydney, Melbourne, Canberra, Traralgon, Adelaide, Perth and Brisbane. ASIC requires IT technicians to work as Onsite BAU resources to assist with day-to-day BAU tasks. The technicians will also provide second level support for ASICs systems and Production Environments including collaboration with other IT resolver groups in the completion of Incident tickets and service requests. This need has arisen due to an increased demand in onsite support for projects such as the Digital Workplace Experience Uplift and Refresh, the Canberra office relocations, and the return of Registry Connects from the ATO (MOG). These temporary IT staff will assist with the Onsite team's BAU work, allowing our permanent staff to focus on the project related tasks. Roles and Position Descriptions The temporary IT staff would provide second-level support for ASIC's systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests. Additional recommended prerequisites. Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly and meaningfully. Documenting processes and initiatives to enable effective IT operations. Actively participating in project activities, national rollouts, offsite support, major Actioning the team's ticket queues and subsequent resolution actions. Maintaining, updating, and supporting mobile end-user devices, including Microsoft Surface laptops, iPads, and iPhones. Undertake additional responsibilities or tasks as required. Qualifications and experience Proven experience in a technical support role, supporting large numbers of users nationally. Ability to effectively utilise Ivanti or similar IT Service Management tools. Exposure to and use of Microsoft Active Directory. Ability to approach technical issues in a logical and common-sense manner. Demonstrate quality written and oral communication and excellent stakeholder relationship management skills. Experience supporting operating environments such as Active Directory, Win10/11 laptops and workstations, M365, Azure Virtual Desktops and iOS. Experience in M365 Power apps, Intune, Netskope, and Video Conferencing is highly Address Each Selection criteria to support your application(one page summary) 1. Capability- the ability of the Supplier to meet each of the requirements in the Statement of Requirements and how the Supplier proposes to do this; the depth of relevant experience of the nominated personnel; the depth of relevant experience of the organisation; 2. Capacity - ability to complete the project within the timeframes outlined; and Price Required Skills: IT Service Management Workstations Laptops iOS Video Ownership Active Directory Demand Technical Support Communication Management #J-18808-Ljbffr
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Brisbane Onsite IT Field Technician – Network
vor 13 Stunden
City of Brisbane, Österreich EIL Global IT Solutions and Services Pvt Ltd VollzeitA leading IT services company is seeking an IT Field Services Technician for a full-time position in Brisbane. The technician will provide crucial onsite support and troubleshooting for various IT solutions across different environments. Responsibilities include coordinating with external vendors, managing IT assets, and ensuring safety compliance....
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Onsite IT Support Engineer II — MSP
Vor 3 Tagen
City Of Canning, Österreich Network-IT (WA) Pty Ltd VollzeitA Managed Service Provider in Western Australia seeks an IT Support Engineer for onsite technical support. The role involves troubleshooting a variety of systems, configuring software and hardware, and managing tickets in a dynamic environment. Ideal candidates will have at least one year of full-time experience in an MSP, strong troubleshooting skills, and...
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Melbourne Onsite IT Support Engineer
vor 1 Woche
City of Melbourne, Österreich Hemmersbach VollzeitA global IT services company in Melbourne is seeking an IT Onsite Engineer to provide technical support to enterprise users. The ideal candidate will have at least 18 months of IT experience and strong troubleshooting skills across desktops, laptops, and mobile devices. This full-time role offers a salary range of A$80,000 to A$110,000. The company...
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Junior IT Support Technician
Vor 3 Tagen
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City of Melbourne, Österreich Podium IT VollzeitThe Offer Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries. Our Commitment As part of the role, Podium IT will be offering you unique exposure to some of the latest technologies. You will also be involved in developing and...
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City of Brisbane, Österreich McInnes Wilson VollzeitA leading law firm in Australia is seeking an experienced IT Service Desk Analyst to provide comprehensive onsite support and contribute to the success of the Corporate Services team. In this role, you will handle technical issues, perform equipment support, and manage service requests effectively. Ideal candidates should have hands-on experience in IT...
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Brisbane Onsite IT Support Technician — Windows, AV
vor 3 Wochen
City of Brisbane, Österreich FUJIFILM Business Innovation Australia VollzeitA leading business innovation company in Brisbane is looking for an Onsite Desktop Support Technician. You will provide IT support, manage hardware setup, and deliver customer service. Strong experience in Windows, troubleshooting various applications, and AV support is essential. This full-time role offers diverse career opportunities and benefits,...
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Onsite IT Support Technician
vor 3 Wochen
City of Brisbane, Österreich FUJIFILM VollzeitA leading technology company in Brisbane is seeking an Onsite Desktop Support Technician to provide IT support, manage hardware setups, and troubleshoot issues for users. Candidates should have over 3 years of experience in desktop support and strong knowledge of Windows systems. The role offers a hybrid work environment and comprehensive benefits including...
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2nd Line Onsite IT Support Engineer
Vor 7 Tagen
City of Melbourne, Österreich Hemmersbach GmbH & Co. KG VollzeitA leading IT service provider in Melbourne is seeking an experienced IT Support Engineer to offer 2nd line onsite support for enterprise users. The role involves troubleshooting hardware and software, assisting with deployment of new devices, and managing IT tickets. Candidates should have at least 3 years of experience in end user support and strong skills...
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Hybrid IT Support Specialist – Remote
Vor 3 Tagen
City of Melbourne, Österreich Robert Walters VollzeitA leading technology services provider is looking for an IT Support Specialist to work in a hybrid role in Melbourne. This position combines onsite and remote support, focusing on exceptional customer experiences and effective troubleshooting. Ideal candidates will have at least two years of experience in IT support, proficiency in supporting end-user...
