IT Support Technician Jobs | Melbourne IT Support Technician Level 1-2
vor 3 Wochen
The Offer Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries. Our Commitment As part of the role, Podium IT will be offering you unique exposure to some of the latest technologies. You will also be involved in developing and integrating critical IT infrastructure projects internally and externally. Also, most of our clients operate in the health care sector. As this is a niche market you will be exposed to the operations of an exclusive set of software suites. The Role The role primarily consists of being the first point of contact for all clients. You will be required to assist clients as they raise IT issues with Podium IT, the normal channel of support is over the phone however there are emails and other forms of communication open as well. You will excel in this role if you have expert troubleshooting skills and a very professional client service etiquette. You will also need to understand the basics of small business IT networks. A professional understanding of the following areas will also assist: Experience with medical software like Medical Director and Best Practice Experience with Autotask end point management and PSA Windows Server 2008 – 2016 Domain, Workgroup and RDP environments. Windows 7-10. IP Address DNS, DHCP, WAN, WLAN and LAN Network switches and routers Server Hardware Configuration Printer settings initiative and always represent Podium IT with your highest standard. Part of the role as a Level 2 IT Support Technician you will be required to respond to all client’s inquiries immediately and professionally. Key KPI Correctly create and resolve the majority of tickets and client enquires, successfully manage the managing directors onsite calendar. Maintain a professional manner when communicating with clients. Enjoy your job and assisting Podium IT with their mission statement. Which is, Best IT Support…ever.. The core responsibilities include, but may not be limited to: Being available to answer incoming client inquires from the hours of M-F 8:30AM – 5:30PM unless otherwise stated. Creation and resolution where possible of tickets from all incoming client inquires. You will be provided guidance on how to escalit outstanding tickets. Constantly improving internal processes where needed. i.e the complete ticket cycle, and client experiences. Required to maintain the managing director’s clients site visit calendar Software and Hardware procurement Quoting for software and hardware supply and installation Regular operations and team meetings with the Managing Directors to present findings and suggest solutions for improved business health. Key KPI To show competence within the activities required during onsite IT support. To show initiative and always represent Podium IT with your highest standard. CONTACT US We’re all about providing simplified and superior technology solutions that exceed our client’s expectations and add value to their business. We’d love the opportunity to meet with you and discuss how we may help you with your IT Support requirements. Please call us on the number listed or fill in the contact sheet and an enthusiastic IT Support team member will be in touch very soon. #J-18808-Ljbffr
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IT Support Technician
vor 2 Wochen
Council of the City of Sydney, Österreich Stanfield IT VollzeitIT Support Technician (Level 1 – Managed Service Provider) IT Support Technician (Level 1 – Managed Service Provider) Location: Frenchs Forest, Northern Beaches, SydneyType: Full-time, on-site only (no remote / hybrid)Experience: 1–3 years in an MSP / IT services environment Stanfield IT is a professional, growing Managed Service Provider based on...
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Level 1 IT Technician
vor 3 Wochen
Council of the City of Sydney, Österreich Stanfield IT VollzeitLevel 1 IT Technician – Managed Service Provider (Full Time, Frenchs Forest) Location: Frenchs Forest, Northern Beaches, Sydney Type: Full-time, on-site Experience: Minimum 1 year in an MSP environment Join a Leading Northern Beaches MSP Join Stanfield IT , a professional, fast-growing Managed Service Provider based on Sydney’s Northern Beaches . We’re...
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Level 2 IT Technician
Vor 2 Tagen
City Of Greater Geraldton, Österreich Norris and Hyde IT VollzeitA growing IT support company in Western Australia is seeking a skilled Level 2 IT Technician to join their team. Responsibilities include resolving support tickets, troubleshooting Windows servers, and managing backup systems. The ideal candidate has 2–3+ years of experience in an IT support environment, with strong skills in Windows 10/11 and Microsoft...
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Level 2 IT Technician
Vor 4 Tagen
City Of Greater Geraldton, Österreich Norris and Hyde IT VollzeitAbout Us Norris & Hyde IT is a growing break-fix/MSP based in Western Australia, delivering premium IT support to a wide range of customers. We pride ourselves on offering proactive, reliable, and professional support to small and medium businesses. We're looking for a skilled Level 2 IT Technician to join our team and help us continue delivering...
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Advanced Level 2 IT Support Technician
vor 2 Wochen
City of Melbourne, Österreich KMT Group VollzeitA leading IT services company in Melbourne is seeking a Level 2 Service Desk Technician to provide advanced technical support and troubleshoot complex IT issues. This role involves coaching junior technicians and requires strong customer service and communication skills. Candidates should have experience in a managed service environment and relevant...
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Level 1 IT Support Technician — MSP, Onsite
vor 1 Woche
City of Melbourne, Österreich Searchability® VollzeitA Managed Service Provider in Melbourne is seeking a Level 1 Service Desk Technician to provide first-line technical support, troubleshoot issues, and ensure IT services efficiency. This role requires 1-2 years of MSP experience, strong communication skills, and a relevant IT qualification. Ideal for early-career professionals looking to grow in a supportive...
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Fintech IT Support Technician
vor 3 Stunden
City of Melbourne, Österreich Youx VollzeitA fintech innovator is seeking a motivated Level 1 IT Support Technician to provide first-line technical support to internal users. Key responsibilities include diagnosing issues, documenting solutions, and ensuring user satisfaction. Candidates should have strong customer service skills, a basic understanding of technical products, and at least one year of...
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IT Support Technician
vor 2 Wochen
Wollongong City Council, Österreich AST Technologies VollzeitA technology solutions provider in Wollongong seeks an energetic Level 1/2 Support Technician. The role involves providing IT support to managed services clients. Candidates should have at least 2 years of experience in maintaining IT networks and cloud services, along with strong troubleshooting skills and an excellent focus on customer service. An...
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Level 2 Support Technician
vor 2 Wochen
City of Melbourne, Österreich KMT Group VollzeitWhat We Offer Hybrid Working Policy: Flexibility to balance work and life. Professional Growth: Paid certifications, structured learning plans, and career development pathways. Culture & Perks: EOFY and Christmas parties, annual team‑building days, wellness programs, and an EAP for support. Office Goodies: Daily fresh fruit, snacks, coffee machine, and...
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IT Service Desk Technician: Level 1–2 Support
Vor 4 Tagen
Council of the City of Sydney, Österreich Thales VollzeitA leading technology company in Australia is seeking a Service Desk Technician to deliver exceptional IT support for end-users. The role involves providing Level 1-2 support, troubleshooting technical issues, and ensuring customer satisfaction. Applicants must have at least 2 years of customer-focused technical support experience and be willing to learn new...
