Level 2 IT Technician
Vor 4 Tagen
About Us Norris & Hyde IT is a growing break-fix/MSP based in Western Australia, delivering premium IT support to a wide range of customers. We pride ourselves on offering proactive, reliable, and professional support to small and medium businesses. We're looking for a skilled Level 2 IT Technician to join our team and help us continue delivering exceptional service. Key Responsibilities Respond to and resolve Level 2 support tickets (remote and on‑site) Troubleshoot Windows servers, Microsoft 365, networking, and hardware issues Assist with onboarding, migrations, and deployment projects Manage backup, security, and monitoring systems (e.g., Datto, Trend Micro, Shadow Protect, etc) Escalate complex issues to Level 3 or vendors when necessary Maintain accurate documentation in IT Glue and PSA systems What You'll Bring 2–3+ years' experience in an IT support or MSP environment Minimum 6 months' experience specifically in an MSP environment Strong troubleshooting knowledge across Windows 10/11, Microsoft 365, Active Directory, Group Policy, and basic networking Experience using RMM and PSA tools such as Datto RMM, Autotask, and IT Glue Confident communicator with the ability to explain technical concepts to non-technical users Strong documentation and ticketing skills Ability to manage your time, prioritise tasks, and work independently when needed A valid driver's licence Valid Australian work visa or equivalent work authorisation Nice to Have Proficiency with Entra ID, Microsoft 365 administration, including SharePoint and Teams migrations Strong firewall and switch networking skills, particularly with Ubiquiti 3CX administration and troubleshooting experience Relevant certifications such as MS-900, AZ-104, CompTIA A+/Network+, or equivalent Why Join Us Supportive and collaborative team environment Ongoing training and professional development Opportunities for career progression Exposure to a wide range of technologies and client environments #J-18808-Ljbffr
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Level 2 IT Technician
Vor 2 Tagen
City Of Greater Geraldton, Österreich Norris and Hyde IT VollzeitA growing IT support company in Western Australia is seeking a skilled Level 2 IT Technician to join their team. Responsibilities include resolving support tickets, troubleshooting Windows servers, and managing backup systems. The ideal candidate has 2–3+ years of experience in an IT support environment, with strong skills in Windows 10/11 and Microsoft...
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Level 1 IT Technician
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City of Melbourne, Österreich Podium IT VollzeitThe Offer Podium IT is offering a position for an IT Support Technician. We are an established small to medium sized (SMB) IT Support company with clients across many different industries. Our Commitment As part of the role, Podium IT will be offering you unique exposure to some of the latest technologies. You will also be involved in developing and...
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vor 3 Wochen
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vor 2 Wochen
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Level 2 Service Desk Engineer
vor 2 Wochen
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IT Support Technician
vor 2 Wochen
Council of the City of Sydney, Österreich Stanfield IT VollzeitIT Support Technician (Level 1 – Managed Service Provider) IT Support Technician (Level 1 – Managed Service Provider) Location: Frenchs Forest, Northern Beaches, SydneyType: Full-time, on-site only (no remote / hybrid)Experience: 1–3 years in an MSP / IT services environment Stanfield IT is a professional, growing Managed Service Provider based on...
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Level 2 Support Technician
vor 2 Wochen
City of Melbourne, Österreich KMT Group VollzeitWhat We Offer Hybrid Working Policy: Flexibility to balance work and life. Professional Growth: Paid certifications, structured learning plans, and career development pathways. Culture & Perks: EOFY and Christmas parties, annual team‑building days, wellness programs, and an EAP for support. Office Goodies: Daily fresh fruit, snacks, coffee machine, and...
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IT Support Technician Level 2
vor 2 Wochen
City of Salisbury, Österreich WizeHire, Inc VollzeitAtlantic Technology Services • Salisbury , MD , US Description We’re seeking a Level 2 IT Support Technician who excels in clear communication, active listening, and customer care. In this role, you’ll be responsible for solving complex technical challenges in a fast‑paced environment for commercial clients. Your ability to explain technical issues...
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Level 2 Service Desk Engineer
vor 3 Wochen
City of Melbourne, Österreich Emerging It VollzeitA leading Managed Service Provider in Melbourne seeks a Level 2 Service Desk Technician to resolve escalated IT support tickets and mentor Level 1 technicians. The role involves a mix of remote and onsite support, requiring strong knowledge in Microsoft 365, Active Directory, and troubleshooting skills. Join a supportive team that values collaboration and...
