Level 2 Support Technician
vor 2 Wochen
What We Offer Hybrid Working Policy: Flexibility to balance work and life. Professional Growth: Paid certifications, structured learning plans, and career development pathways. Culture & Perks: EOFY and Christmas parties, annual team‑building days, wellness programs, and an EAP for support. Office Goodies: Daily fresh fruit, snacks, coffee machine, and free street parking. High-Performance Culture: Recognition for initiative, collaboration, and innovation. About the Role As a Level 2 Service Desk Technician, you’ll play a key role in delivering outstanding remote and onsite support to our clients. You’ll resolve complex technical issues, guide junior technicians, and contribute to a culture of excellence and learning. You’ll thrive in a fast‑paced, service‑focused environment where no two days are the same and your technical skill, customer focus, and initiative will truly shine. Key Responsibilities Provide advanced-level technical support for IT incidents and service requests, going beyond Level 1 capabilities. Troubleshoot and resolve complex IT issues across systems including Microsoft 365, Azure, Active Directory, VMware, and Windows Servers. Maintain accurate documentation in our systems (ConnectWise, IT Glue) and contribute to our knowledge base. Coach and support Level 1 Technicians , sharing expertise and encouraging continuous improvement. Escalate and collaborate with Level 3 technicians when required, following SLA and escalation processes. Ensure service excellence through detailed ticket management, customer updates, and proactive communication. What You’ll Bring Proven experience in a Level 2 IT support or managed service environment. Strong customer service and communication skills you build relationships, not just fix issues. Technical proficiency in: Microsoft 365 and Azure administration Networking (Fortinet, Cisco, LAN/WAN) Virtualisation (VMware, HyperV) Operating systems and remote support tools High‑level troubleshooting, time management, and problem‑solving skills. Relevant certifications (Microsoft, ITIL, VMware) – or the drive to achieve them A proactive, accountable, and team‑first mindset – you “see it, own it, do it”. Why You’ll Love It Here We’re a team that backs each other, takes ownership, and goes above and beyond for our clients and for one another. If you want to be part of an organisation that invests in your growth, celebrates innovation, and recognises great work, KMTech is where you’ll feel right at home. Additional Requirements As part of the recruitment process, the successful candidate will be required to undergo: Police Check , NDIS Worker Screening Check , Working with Children Check . This role is Melbourne-based and includes an onsite requirement. The position is full‑time in‑office for the first 6 months, after which a 3/2 hybrid working arrangement (3 days in office, 2 from home) will apply. Ready to Take the Next Step? Bring your expertise, energy, and ideas and let’s change the game together. Apply now to join a team where your career will quite literally take off. #J-18808-Ljbffr
-
Advanced Level 2 IT Support Technician
vor 2 Wochen
City of Melbourne, Österreich KMT Group VollzeitA leading IT services company in Melbourne is seeking a Level 2 Service Desk Technician to provide advanced technical support and troubleshoot complex IT issues. This role involves coaching junior technicians and requires strong customer service and communication skills. Candidates should have experience in a managed service environment and relevant...
-
Digital Support Technician
Vor 4 Tagen
Rural City of Benalla, Österreich Jemena VollzeitJoin to apply for the Digital Support Technician (Level 2 Support) role at Jemena . Provide Level 2 digital support across regional VIC, delivering advanced technical troubleshooting, system administration, and customer-focused solutions both remotely and onsite. Overview of our role As a Level 2 Digital Support Technician based in Benalla VIC, you’ll...
-
Level 2 Field Technician — Windows, AD
vor 3 Wochen
City of Melbourne, Österreich Simple Biz VollzeitA managed services provider in Melbourne is seeking a Level 2 Field Technician to deliver onsite and remote support. The role involves troubleshooting complex issues and leading IT projects. The ideal candidate has strong technical expertise, excellent communication skills, and a minimum of 2 years of experience in IT support. Join a fun and dynamic team...
-
Level 2 IT Technician
Vor 2 Tagen
City Of Greater Geraldton, Österreich Norris and Hyde IT VollzeitA growing IT support company in Western Australia is seeking a skilled Level 2 IT Technician to join their team. Responsibilities include resolving support tickets, troubleshooting Windows servers, and managing backup systems. The ideal candidate has 2–3+ years of experience in an IT support environment, with strong skills in Windows 10/11 and Microsoft...
-
Level 2 Service Desk Technician
vor 2 Wochen
City of Melbourne, Österreich Kaine Mathrick Tech - Cyber-First Managed Services VollzeitAt KMTech, we’re not your typical managed services provider – we’re changing the game by being the human face of tech. Our mission is to deliver innovative, reliable, and people‑first technology solutions to help our clients thrive. We’re a high‑performance, values‑driven team that’s curious, united, and accountable. We challenge each other...
-
IT Support Technician Level 2
vor 2 Wochen
City of Salisbury, Österreich WizeHire, Inc VollzeitAtlantic Technology Services • Salisbury , MD , US Description We’re seeking a Level 2 IT Support Technician who excels in clear communication, active listening, and customer care. In this role, you’ll be responsible for solving complex technical challenges in a fast‑paced environment for commercial clients. Your ability to explain technical issues...
-
IT Service Desk Technician: Level 1–2 Support
Vor 4 Tagen
Council of the City of Sydney, Österreich Thales VollzeitA leading technology company in Australia is seeking a Service Desk Technician to deliver exceptional IT support for end-users. The role involves providing Level 1-2 support, troubleshooting technical issues, and ensuring customer satisfaction. Applicants must have at least 2 years of customer-focused technical support experience and be willing to learn new...
-
Level 2 IT Technician
Vor 4 Tagen
City Of Greater Geraldton, Österreich Norris and Hyde IT VollzeitAbout Us Norris & Hyde IT is a growing break-fix/MSP based in Western Australia, delivering premium IT support to a wide range of customers. We pride ourselves on offering proactive, reliable, and professional support to small and medium businesses. We're looking for a skilled Level 2 IT Technician to join our team and help us continue delivering...
-
IT Support Technician
vor 2 Wochen
Wollongong City Council, Österreich AST Technologies VollzeitA technology solutions provider in Wollongong seeks an energetic Level 1/2 Support Technician. The role involves providing IT support to managed services clients. Candidates should have at least 2 years of experience in maintaining IT networks and cloud services, along with strong troubleshooting skills and an excellent focus on customer service. An...
-
Regional IT Support Technician
Vor 4 Tagen
Rural City of Benalla, Österreich Jemena VollzeitA leading utilities organization in Victoria is seeking a Digital Support Technician to provide advanced Level 2 technical support across hardware and software. You will handle complex troubleshooting issues both remotely and onsite, requiring excellent customer service skills and proficiency with tools like ServiceNow and Active Directory. The role offers...
