Digital Support Technician
Vor 4 Tagen
Join to apply for the Digital Support Technician (Level 2 Support) role at Jemena . Provide Level 2 digital support across regional VIC, delivering advanced technical troubleshooting, system administration, and customer-focused solutions both remotely and onsite. Overview of our role As a Level 2 Digital Support Technician based in Benalla VIC, you’ll provide advanced technical support across hardware, software, networks, and collaboration tools. You’ll resolve complex issues, perform system maintenance, and work closely with other support teams. Support is delivered both remotely (phone, chat, video) and onsite at regional offices, requiring regular travel between locations such as Wangaratta. A company vehicle is provided and you’ll manage your schedule across the week. Full driver’s licence required. Responsibilities Technical Support & Troubleshooting – Including request fulfillment and remote assistance for technical issues and user education. Customer Support & Communication – Strong customer service skills and experience in virtual and on-site support. Enterprise Systems & Tools – Proficiency with ServiceNow, Active Directory, Entra, Intune, SCCM, and related administration tools. Knowledge Management & Documentation – Maintaining accurate technical documentation and knowledge bases. Escalation & Advanced Support – Handling complex issues, escalation management, and intermediate-to-advanced enterprise support. Collaboration & Project Involvement – Working with AV technology and contributing as a technical resource in projects. Qualifications, Certifications & Skills Advanced Microsoft Ecosystem Expertise – Windows OS, Office 365, Teams, SharePoint, and related productivity apps. Enterprise Administration & Management – Active Directory, Entra, Intune, and device lifecycle management. Networking & Hardware Fundamentals – Troubleshooting hardware failures, network concepts, and protocols. IT Service Management & Frameworks – ServiceNow ITSM (or equivalent) and ITIL v4 Foundation knowledge. Collaboration & AV Technologies – Experience with Crestron, Poly, Microsoft Teams Rooms, and field-based applications. Cybersecurity & Compliance Awareness – IT terminology, security principles, and regulatory standards (e.g., FIRB, SOCI). Why you should come and work for us Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. Recruitment Process During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently. Employment Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Utilities We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. #J-18808-Ljbffr
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Regional IT Support Technician
Vor 4 Tagen
Rural City of Benalla, Österreich Jemena VollzeitA leading utilities organization in Victoria is seeking a Digital Support Technician to provide advanced Level 2 technical support across hardware and software. You will handle complex troubleshooting issues both remotely and onsite, requiring excellent customer service skills and proficiency with tools like ServiceNow and Active Directory. The role offers...
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Service / Digital Support Technician
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City of Hobart, Österreich Akva Group Australasia Pty Ltd VollzeitAKVA Group Australasia Pty Ltd – Cambridge TAS About AKVA Group AKVA group is a world-leading supplier of aquaculture technology, with operations across Norway, Chile, Denmark, Scotland, Iceland, Canada, Australia, and Turkey. We deliver advanced feeding systems, digital platforms, video technologies, environmental monitoring, and full lifecycle service...
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Digital Cinema Systems Technician
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City of Brisbane, Österreich Evt Limited VollzeitA leading cinema technology company in Brisbane is seeking a Cinema Service Technician to maintain and service cutting-edge digital cinema equipment. The ideal candidate will have technical training or experience in electronics and strong communication skills. This role requires flexibility and travel for on-site support, ensuring that cinemas operate at...
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Hybrid AV
vor 5 Stunden
City of Melbourne, Österreich MCC VollzeitAn iconic sports organization in Melbourne seeks an AV & Digital Systems Technician. You will provide technical support for audio, video, and digital systems, oversee installation, and develop operational procedures. The role requires strong technical skills, attention to detail, and a diploma or degree in computer science. This is a great opportunity to...
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vor 3 Wochen
Newcastle City Council, Österreich Nexer Digital VollzeitOverview Join our team as an Avionics Technician at Nexer Digital, based in Newcastle, NSW. Responsibilities Diagnose and troubleshoot complex electronic and avionics systems using advanced diagnostic and testing tools. Perform precision repairs, calibration, and functional testing of circuit boards and avionics assemblies in accordance with industry and...
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Hybrid AV
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City of Melbourne, Österreich Melbourne Cricket Ground VollzeitA renowned sports and entertainment venue in Melbourne is seeking an AV & Digital Systems Technician. The successful candidate will provide technical support for audio, video, and digital systems while collaborating with internal teams. This full-time position requires strong technical skills, with a focus on delivering high-quality outcomes. The role offers...
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vor 2 Wochen
City of Salisbury, Österreich Kia Veterans Technician Apprenticeship Program (VTAP) VollzeitA military veterans initiative in Australia is offering an exciting full-time opportunity as a Kia Certified Service Technician. This role includes diagnosing and repairing Kia vehicles with the support of a dedicated apprenticeship program designed specifically for veterans. Candidates must have an honorable discharge, a clean driving record, and relevant...
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Digital Strategist
vor 4 Wochen
Council of the City of Sydney, Österreich Digital Ninjas VollzeitOverview Join to apply for the Digital Strategist role at Digital Ninjas Our team is driven by some of the world’s biggest challenges, whether that’s working towards a world where gender and race equity comes as standard; human and child rights are universally realised, where all children survive, have access to the services needed to thrive; where...
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AV & Digital Systems Technician
Vor 4 Tagen
City of Melbourne, Österreich Melbourne Cricket Ground VollzeitJoin to apply for the AV & Digital Systems Technician role at Melbourne Cricket Ground A great opportunity for an experienced IT professional with strong technical skills has arisen in this team for an AV & Digital Systems Technician . Reporting to the AV & Broadcast Lead, the key requirements of this role will include (however not limited to): Provide...
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Av & Digital Systems Technician
vor 5 Stunden
City of Melbourne, Österreich MCC VollzeitJoin to apply for the AV & Digital Systems Technician role at Melbourne Cricket Ground. A great opportunity for an experienced IT professional with strong technical skills has arisen in this team for an AV & Digital Systems Technician. Responsibilities Provide technical support for the audio, video and digital systems, and related equipment moves, additions,...
