Av & Digital Systems Technician

Join to apply for the AV & Digital Systems Technician role at Melbourne Cricket Ground. A great opportunity for an experienced IT professional with strong technical skills has arisen in this team for an AV & Digital Systems Technician. Responsibilities Provide technical support for the audio, video and digital systems, and related equipment moves, additions, and changes. Provide input into new acquisitions of IT AV assets and upgrades. Coordinate and oversee the installation, configuration, testing, maintenance, and repair of Internet Protocol (IP) based audio‑video (IPTV) systems and related hardware. Coordinate the installation, configuration, testing, maintenance, and repair of AV equipment. Collaborate with the business to develop standard operating procedures and processes for event and non‑event day operations of the audio, visual, and digital systems. Provide day‑to‑day level 1 support for operations to all business systems and perform hands‑on fixes at the desktop level. Collaborate with the AV & Broadcast Lead to identify and capitalise on opportunities to use information and technology to improve product, service and/or business processes; work with relevant departments to assess the feasibility and effectiveness of new and existing digital systems solutions. Adhere to and maintain information security standards, compliance and governance needs within the business. Define, develop and implement quality assurance practices and procedures. Develop strong and collaborative working relationships with internal staff, contractors and vendors. Research and evaluate new AV products and technologies. Work with the IT & I team to deliver high‑quality, strategically aligned outcomes for the organisation. Provide onsite event day support on a rostered basis and provide after‑hours support as required. Collaborate with the business and 3rd‑party consultants in the development of business cases and proposals that leverage existing and emerging technologies for the benefit of the business. About You A self‑starter with a can‑do attitude and 2–5 years of working experience in a similar role with AV installations. 1–2 years of IT Service Desk experience in a customer‑facing role is desirable. Experience with IPTV systems (e.g. Wipro VisionEDGE or similar) desirable but not mandatory. Broadcast experience and knowledge of systems is desirable. ITIL 4 certification and experience with related IT systems (e.g. ServiceNow, Jira) desirable but not mandatory. A strong focus on accuracy and attention to detail with the ability to communicate technical concepts to non‑technical staff. Ability to organise and prioritise workloads to consistently meet timeframes. Ability to understand and apply new concepts, demonstrated by a genuine interest in learning about new technologies and their application. Proven problem‑solving skills demonstrated by the ability to identify problems, determine possible solutions and actively work to resolve issues. Qualification A diploma or bachelor's degree in computer science or a related discipline. What's in it for you? Be a part of a high‑performing, service‑driven IT team. Hybrid role – work one day remotely. Office is at the MCG with free secure car parking under the stadium. Access to onsite gym facilities. Access to our Step into Flex employee experience. Annual Wellbeing Day, Volunteer day that are paid. Swap 2 public holidays per year to observe cultural or religious days. Ability to purchase additional annual leave. Access to tickets for events if available. Employee Assistance Programme. Discounted food at the key MCC outlets on non‑event day. Discount at the MCG Shop. Free entry for immediate family at the Australian Sports Museum. Working outside of Standard Hours Policy (paid or time in lieu). Paid parental leave – 16 weeks paid leave (in addition to government‑funded scheme). Suite of learning and development programmes for all employees. Health and wellbeing programme. Access to many more benefits. How to Apply This is a great opportunity where you will be able to continue utilising your previous audio, visual and digital systems skills, working for an iconic organisation. If this interests you and you have the experience and the skillset outlined above, we would love to hear from you. You can do this by submitting your application including a cover letter, a current CV and completing the online questionnaire by clicking on the “Apply” link on this page. For a more detailed description of the role, please click here. Applications close COB on 19 December Please note this ad may be withdrawn prior to the closing date depending upon the volume of applications received. EEO and Accessibility The Melbourne Cricket Club is committed to creating a diverse, inclusive, and welcoming working environment. We actively support and encourage people of all backgrounds – gender, age, ethnicity, race, cultural background, First Nations, disability, religion and sexual orientation – to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact the People & Culture Team on or if this is your preferred method of communication (no applications will be accepted via this mailbox. All applications need to be submitted through our online system via the ad application). To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID‑19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption & your personal circumstances with you. The MCC is committed to providing a safe and welcoming environment for everyone including children & young people and has zero tolerance to child abuse and harm. As part of our pre‑employment checks, this role is subject to relevant background checks including National & International police checks, right to work in Australia & Victorian Working with Children checks. #J-18808-Ljbffr