Communication Support Officer

The Team: The Switchboard Department operates 24 hours a day, 7 days per week, working across 3 shifts, 7am - 3pm (Day), 3pm - 11pm (Afternoon) and 11pm - 7am (Night). Night shift is in the Emergency Department, working as both Switchboard and the Emergency Triage Clerk. Operators will be required to undertake booking the hospital's visitors' units, complete On Call Rosters and greet new and locum doctors to the hospital, whilst providing the accommodation keys. Operators may also be required to help with reception duties at main reception. They may also be asked to cover internal mail clerk and Parkside reception. Successful applicants are encouraged to consider their availability for short notice call in across all shifts when applying. There is also opportunity for the successful applicant to work across both the North West Regional Hospital and Mersey Community Hospital sites. Applicants will be asked to confirm their availability as part of the application process. We are seeking applicants who can provide exceptional customerservice as the first point of contact for the hospital, who have a high level of attention to detail and outstanding communication skills. The Role: Provide clients with a professional and confidential reception service, through the Switchboard, Main Reception and Emergency Department Reception. This includes providing immediate attention to patients presenting for treatment. Undertake all administrative functions associated with the processing of emergency admissions and after-hours direct admissions. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. Details of appointment: Permanent part time, shift worker position, working 8 hours per fortnight, commencing as soon as you can join us. *notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. Salary: $73,811 to $79,779 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount. Salary range is in accordance with Public Sector Unions Wages Agreement 2022 Salary Packaging: You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. Benefits available to eligible candidates: Professional development and accelerated pathways. A range of leave entitlements, including study leave and Professional Development Support. Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family. More information about our Employee Benefits can be found here Eligibility: Note: - Please refer to the Application Guide for more information of pre-employment check. Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance. Statement of Duties: Generic Communication Support Officer NW Band 3 (July 2023) CSU.docx Application Guide: Department of Health - Applicant Guide Sep 2024.docx How to apply: Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. *applications from Recruitment agencies will not be accepted for this role For more information: Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy. Name: Wendy CrawfordPosition: Supervisor - CommunicationsPhone number: Email address: What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania Make It Tasmania | Move for a great lifestyle One Health Podcast - Spotify One Health Podcast - Apple Tasmanian Health Careers | Tasmanian Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. #J-18808-Ljbffr