Guest Experience Expert
vor 1 Tag
Guest Experience Expert (Front Office) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues around the location Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave Recognition and wellbeing programs Training and Career Development opportunities within an international brand Employee activities and celebrations throughout the year About the Role Guest service and concierge responsibilities in a front‑office setting. Duties Guest Service Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings. Process all guest check‑ins by confirming reservations, issuing and activating room keys. Coordinate with Housekeeping to track readiness of rooms for check‑in. Process all check‑outs, including express check‑outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guests’ stay. Process all payment types such as room charges, cash, checks, debit, or credit. Service Experience Operate telephone switchboard station to answer calls and monitor busy or unanswered lines. Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Concierge Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Club Concierge Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set‑up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen. Skills & Experience Responsible Service of Alcohol from Nationally Accredited Training provider (RSA) I'm Alert Food Safety Certification (from City of Perth) Experience working in customer service role preferable Passion for customer service Unrestricted working rights for Australia Selection Process Only shortlisted candidates will be contacted to go through our selection process. Equal Opportunity Employer At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr
-
Guest Experience Expert
vor 2 Wochen
Perth, Österreich The Ritz-Carlton VollzeitGuest Experience Expert (Service Experience) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals, Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues...
-
Guest Experience Expert
vor 3 Wochen
Perth, Österreich The Ritz-Carlton VollzeitGuest Experience Expert (Service Experience) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues...
-
Guest Experience Expert – Elite Service
vor 2 Wochen
Perth, Österreich The Ritz-Carlton VollzeitA prestigious luxury hotel in Perth is seeking a Guest Experience Expert to provide exceptional customer service. This role involves greeting guests, managing check-ins and check-outs, coordinating with housekeeping, and addressing guest requests. The ideal candidate will have excellent communication skills, relevant certifications, and a passion for...
-
Luxury Guest Experience Specialist
Vor 7 Tagen
Perth, Österreich The Ritz-Carlton Hotel Company, L.L.C. VollzeitA luxury hotel brand in Perth is seeking a Guest Experience Expert to deliver exceptional service and uphold high standards. This full-time, entry-level position involves engaging with guests, processing check-ins and check-outs, and promptly responding to requests. Ideal candidates are passionate about customer service and hold the required certifications....
-
Guest Experience
vor 2 Wochen
Perth, Österreich The Ritz-Carlton VollzeitA premier luxury hotel in Perth seeks a Guest Experience Expert to provide outstanding customer service and manage guest interactions. Responsibilities include greeting guests, processing check-ins and check-outs, and ensuring a welcoming environment in the club lounge. Candidates should have certifications in responsible service of alcohol and food safety,...
-
Perth, Österreich The Ritz-Carlton VollzeitA luxury hotel brand seeks a Guest Experience Expert in Perth to provide exceptional guest service and manage frontline operations. Responsibilities include greeting guests, handling check-ins and check-outs, and addressing inquiries. Ideal candidates should have experience in customer service, hold certifications in food safety and responsible service of...
-
Guest Experience Specialist
Vor 7 Tagen
Perth, Österreich The Ritz-Carlton Hotel Company, L.L.C. VollzeitA luxury hotel brand in Perth seeks a Guest Experience Expert to ensure exceptional service delivery and uphold the organization's Gold Standards. This entry-level, full-time position involves engaging with guests, processing check-ins / outs, and responding to requests. Ideal candidates demonstrate a passion for customer service and possess the required...
-
Guest Service Expert Team Leader
Vor 7 Tagen
Perth, Österreich Marriott Hotels Resorts VollzeitDescription The Westin Perth is seeking a passionate and experienced Guest Service Expert Team Leader to join our Front Office team. Our Company Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and 8000 properties youll find us in your neighborhood and in more...
-
Part-Time Guest Experience
Vor 7 Tagen
Perth, Österreich Marriott Hotels Resorts VollzeitA global hospitality company in Perth is seeking an Operations Expert to enhance the guest experience throughout their stay. This part-time position requires a proactive approach to service across front desk and food & beverage operations. Candidates should have strong interpersonal skills and a guest-first mindset, alongside talents in bidding and fund...
-
Guest Experience Consultant
vor 1 Tag
Perth, Österreich Eagers Automotive VollzeitGuest Experience Consultant - Vehicle Buying At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things. About the role easyauto123, Australia's largest pre‑owned retail operation, is looking for a confident, customer‑focused professional, who thrives on connection, clarity and...
