Service Desk Administrator

Vor 7 Tagen


Adelaide, Österreich BAE Systems Vollzeit

Service Desk Administrator Join to apply for the Service Desk Administrator role at BAE Systems. Key Responsibilities Achieve and exceed service performance targets by collaborating closely with JORN Enterprise ICT team. Provide technical support by triaging and resolving Service Requests through phone calls, walk‑ins, email and the Service Desk incident and request management tool. Deliver hands‑on and remote hardware and software support, including desktop deployments, rebuilds, hardware repairs, software installations, and general troubleshooting. Maintain accurate ICT asset records by updating the asset management database and conducting routine spot‑checks and audits. Protect system security and integrity by managing secure file transfers, applying operating system patches, and ensuring antivirus tools are up to date. Contribute to ICT continuous improvement and project work, supporting the delivery of technical upgrades and transformation activities. About You A current security clearance preferably NV2. Ability to sign for access to ITAR information. Customer service or previous Service Desk experience desirable but not essential. We believe in hiring for potential. If this role interests you, but you don’t meet all the criteria, we still encourage you to apply. About Us Our workplace cares about your wellbeing. We are diverse and value inclusive culture. As Australia’s largest defence company, we support our veteran community through VetNet Australia and other programs. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180 and award the 2024 Quarter 1 Benchmarcx Triple R‑ Excellence In Candidate Experience Certification. Clearances As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Seniority Level Entry level Employment Type Full-time Job Function Other Industries Defense and Space Manufacturing Location Edinburgh, South Australia, Australia To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: Referrals increase your chances of interviewing at BAE Systems by 2x. #J-18808-Ljbffr


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