Technical Field Support

WHY join Schindler? At Schindler we are all about our culture We focus on supporting our employees to meet their full potential by careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years. About the role : We have an opportunity for an experienced individual in Technical Field Support to join our team based in Sydney . Reporting to the Branch Technical Support Manager. The role will require extensive Knowledge of the lift industry as you will be providing technical advice to technicians directly on-site and over the phone. This role will be ideally suited to an experienced, Technical Field Support , Lift Technical support , Technical Services Group (TSG), Technical Field Engineer or a highly experienced Lift Service Technician looking to step up in their career. Benefits and Perks : Highly competitive package - EBA Permanent position A supportive team. A company that promotes from within Key Responsibilities : Providing technical advice to technicians directly ( onsite ) and indirectly ( via phone and remote diagnostic platform) Assisting in identifying specific training requirements for field personnel and facilitate both in-class and onsite training & mentoring Providing technical support for Schindler-installed units & third party units maintained by Schindler Driving reliability improvements Analysing data and provide technical support and / or suggest improvements Documenting technical problems together with their respective solutions in the technical database and then communicate this information with the relevant personnel What we are looking for : Electrical Trade qualification (recognised in Australia) Good knowledge of lift codes (EN81 and AS1735) along with related standards Thorough, proven technical fault-finding ability, with an ability to apply to both Schindler and third party products Excellent understanding of installation and maintenance of lifts & escalators with the ability to disseminate that information to a broad audience Excellent organisation skills, with the ability to work under pressure An uncompromising commitment to quality workmanship and safety policies and procedures Good knowledge of Microsoft Office and SAP beneficial (however training provided) Ability to work within a responsive team in a dynamic environment Clear communication skills (verbal and written) About us : Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people. Further Information & how to apply : If you are passionate about a career with us, please click on the “Apply” button and complete our online application form. We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager. #J-18808-Ljbffr