Head of Customer Presales, Global

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300 000 businesses and more than 2 million employees. The EH Way We are Mission First – everything we do is driven by our Mission We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical – we do not take a position on political or social topics unless it relates to our Mission We Live by Our Values – we role‑model our values 100 % of the time We Expect High Performance – we set a high standard and are not satisfied with being average This role The Head of Customer Presales is globally responsible for designing, leading and scaling the Customer Presales function which serves as the strategic bridge between Sales and our Customer Value journey. The role ensures that prospective customers are matched with the right solutions, driving strong conversion rates, accurate scoping, and seamless transitions into implementation. As a senior leader within the Customer Value organisation, this position defines the global Customer Presales strategy and ensures operational excellence across all regions. It focuses on enabling consultative, solution‑driven selling that effectively positions our platform, builds customer confidence, and accelerates business growth. Key focus areas Leading a high‑performing, scalable, global presales organisation Consistent, high‑quality solution assessments and proposals aligned to customer needs Improve sales conversion rates and reduce time‑to‑close Seamless collaboration and transition between Sales and Implementation Standardising presales frameworks, tools, and best practices globally Strong cross‑functional alignment and trusted relationships across the business Successful integration of AI and automation within global presales operations, resulting in measurable improvements in solution quality, response speed, and customer engagement Leadership & People Management Lead, coach, and develop a global team of Customer Presales leaders and consultants to deliver consistent, high‑quality presales outcomes Establish clear structures, responsibilities, performance expectations and metrics across regions Foster a culture of collaboration, accountability, and solution excellence Global Presales Strategy Define and execute the global Customer Presales strategy, aligned with organisational growth and sales objectives Build scalable frameworks, methodologies, and tools for discovery, qualification, and solution design Standardise processes for assessing client fit, solution tailoring, and handover to Implementation teams Set key performance metrics for presales effectiveness, including conversion rates, proposal quality, and customer satisfaction Solution Design & Enablement Ensure all proposed solutions are technically feasible, commercially viable, and aligned with the platform roadmap Oversee global governance of solution design standards, pricing inputs, and documentation quality Collaborate closely with Product, Engineering, and Implementation to ensure long‑term scalability and success of proposed solutions Drive continuous improvement of presales processes and playbooks to enhance efficiency and impact Stakeholder Management & Collaboration Partner closely with Sales leadership to align presales priorities with pipeline and revenue goals Represent the presales function in cross‑functional leadership forums, advocating for customer and market insights Work with Product and Marketing to ensure alignment between customer needs, product capabilities, and go‑to‑market positioning Maintain trusted relationships with key stakeholders across Sales, Product and CX Operational Excellence Implement global systems and reporting mechanisms to monitor performance, workload, and forecasting accuracy Optimise resource allocation and efficiency across regions Ensure consistent presales engagement quality, regardless of geography or segment Leverage data and analytics to identify trends, opportunities, and areas for improvement AI Innovation & Enablement Drive the adoption and integration of AI‑powered tools and methodologies within the Customer Presales function to enhance efficiency, insight generation, and customer engagement Champion a data‑driven, AI‑enabled culture across the global Presales team, ensuring continuous innovation and competitive advantage Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: 10+ years in SaaS / HRIS / payroll / enterprise software, professional services – including multi‑product or platform‑based delivery 5+ years leading senior, multi‑layered, client‑facing teams, ideally across multiple regions/time zones Strategic Leadership – defines and delivers global functional strategies that align with company growth objectives Commercial Acumen – deep understanding of SaaS, solution selling, and customer value modelling Customer Focus – consultative approach that ensures solutions deliver measurable value Technical Credibility – confident in bridging commercial and technical discussions with senior stakeholders Operational Excellence – skilled in standardising frameworks and driving global process improvements People Leadership – inspires, develops, and scales high‑performing global teams Collaboration & Influence – builds trust and alignment across regions and departments Communication – clear, persuasive communicator with executive presence Adaptability – thrives in a dynamic, fast‑paced global SaaS environment What we can offer At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means: You will work remotely, with the flexibility to own your time and impact You will access cutting‑edge tools to amplify your work, knowledge and outputs You’ll surround yourself with ambitious, outcome‑driven colleagues who challenge you to do the best work of your life You’ll also have access to a wide range of benefits that includes a WFH office expense budget, outstanding learning & development opportunities, and our EH Work App which provides discounts on health insurance, gym memberships, groceries, fuel, electronics, homewares, wellbeing, travel and more At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position. Seniority level Director Employment type Full‑time Job function Management and Customer Service Industries Software Development and Technology, Information and Internet #J-18808-Ljbffr