Customer Service Team Member

vor 3 Wochen


Council of the City of Sydney, Österreich The Good Guys Vollzeit

Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice on home appliances and consumer electronics. We offer the best value, world‑class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today. Why Join The Good Guys? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued. Competitive remuneration, including generous sales commission and other incentives. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group. Fantastic discounts across the JB Hi‑Fi Group, including access to VIP supplier pricing and promotions. 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and hybrid working models for eligible roles. Employee Assistance Program (EAP) provides counselling and a wide array of wellbeing resources for our team members and their families. Helping Hands workplace giving program raises millions for charity partners. Commitment to sustainability: on track to net zero carbon emissions by 2030 and improving reduce‑reuse‑recycle practices. Job Description Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer‑facing team and will effectively deliver store operations activities in support of a sales‑focused culture and profitable sales growth. Key Responsibilities Deliver effective store administration in line with standard procedures, including cash handling and banking integrity. Tendering transactions. Store multi‑channel fulfilment and stock integrity. Telephone management and enquiries. Marketing and promotional activity. Contribute to financial performance through effective inventory management and management of controllable expenses. Manage all sales channel fulfillment in line with procedures. Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required. Contribute to The Good Guys brand and store experience through quality merchandising, in‑store marketing and presentation. Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities. Qualifications & Key Competencies Customer Focus – Does everything through the eye of the customer. Drives Results – Consistently achieves results, even under tough circumstances. Demonstrate Self‑Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses. Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: Retail Location: North Sydney, New South Wales, Australia Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply #J-18808-Ljbffr



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