Patient Experience Officer

Patient Experience Officer - Targeted Hunter New England Local Health District Where Empathy Meets Action — Every Patient, Every Day Remuneration : $76,125.92 - $77,852.51 + Superannuation Employment Type : Permanent Part Time, 20hrs/week Position Classification : Administration Officer Level 5 Location : Tamworth Hospital Requisition ID : REQ Closing Date : Sunday, 23rd November 2025 While this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. We are seeking a compassionate, people-focused Patient Experience Officer (PEO) to join our team in the Emergency Department. Working closely with the Nurse Unit Manager, you’ll play a vital role in supporting patients, carers, and visitors - helping to ensure every experience within our hospital is as positive and supportive as possible. Your Impact As a PEO, you’ll be a welcoming and reassuring presence in the front‑of‑house area, engaging directly with patients and families in the waiting room. You’ll provide comfort, answer questions, and maintain open communication between patients and the healthcare team. Acting as a patient advocate, you’ll help ensure safety, dignity, and respect for every individual — escalating any concerns and supporting staff as needed. We’re Looking For Someone Who Is Compassionate, approachable, and able to communicate with empathy and patience Skilled at clear, respectful communication and sensitive to diverse cultural needs Committed to improving access and experience for all patients, including Aboriginal and Torres Strait Islander peoples, Culturally and Linguistically Diverse (CALD) communities, and people with disabilities Experienced in customer or patient service roles, with strong organisational and time management skills Eager to learn and confident using digital tools such as the Go Share application Must be available to work across a 7‑day rotating roster What We Offer A supportive onsite orientation program to help you settle into your role Membership in a district‑wide PEO network, meeting regularly via MS Teams and in person for shared learning and collaboration Ongoing educational opportunities through the Local Health District, Specialty Health Networks, and My Health Learning Increase your take home with Salary Packaging, Fitness Passport and Novated Leasing options Access to Employee Assistance Program to support your wellbeing Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Karina Dawe on Additional Information An eligibility list will be created for future permanent part time and temporary part time vacancies. Casual opportunities may be available for recommended applicants To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier‑free application process. The Welcome Experience helps you and your family connect with local people and resources, making it easier to settle in and feel at home in your new community. Learn more at Information For Applicants Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criterion visit: Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. Salary Packaging is beneficial to most Hunter New England Health employees and may increase your take‑home pay Salary packaging a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or . Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full‑time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook and LinkedIn #J-18808-Ljbffr