Patient Liaison and Experience Officer
vor 14 Stunden
Central Queensland Hospital and Health Service – Rockhampton QLD About us The Quality and Safety Division leads and supports the delivery of safe, effective, and person‑centred care across Central Queensland Health. Operating as a trusted business partner to all clinical delivery areas, the Division provides expert guidance, governance frameworks, and practical support to ensure care is delivered to the highest standards of quality and safety. About the role The Patient Liaison and Experience Team ensures that consumer voices are heard, valued, and used to influence timely, consistent, inclusive, and culturally competent improvements across the organisation. The team maintains oversight of all consumer feedback, including patient complaints, compliments, experience monitoring, Patient Travel, OHO, and Ministerial correspondence and Patient Reported Experience Measures (PREMS), managing responses in line with Key Performance Indicators service agreements, and best practice principles. Reporting, trending, and analysis of feedback informs governance committees and clinical networks, supporting continuous quality improvement. About you Provide high level administrative support and education to the Patient Liaison and Experience team for a range of activities related to the Patient Liaison and Experience Team framework. Contribute to operational or business improvement projects, gather and analyse information, identify opportunities for improvement, implement changes under direction or independently. Exercise judgement in prioritising tasks, managing competing deadlines, interpreting policies and determining appropriate action. Prepare high quality written materials such as briefs, reports, minutes, presentations and distribute, using contemporary software packages, including but not limited to Microsoft suite, Visio, Mirro and other contemporary tools. What we offer Total remuneration value of up to $114,177 is comprised of: An hourly rate between $45.81 - $50.46 p.h. 12.75% employer superannuation contribution 17.5% leave loading Additional Benefits Ongoing Professional Development and Education Opportunities Flexible Work-Life Balance and Variety Generous Salary Sacrificing Options Paid Parental Leave Employee Assistance Program (EAP) Discounted Private Health Insurance Fitness Passport Vaccine Preventable Diseases (VPD) requirements It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description. How to apply To apply, please submit the following: Your current CV or resume, including referees. A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description. Any additional forms / evidence as attached or listed on the Role Description. Please note pre‑employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements. For assistance Contact ***************@health.qld.gov.au and quote the Job Ad Reference (JAR) RK5L . Applications close: Sunday, 4 January 2026 #Rockhampton #J-18808-Ljbffr
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Patient Experience
vor 14 Stunden
Rockhampton Regional, Österreich Central Queensland Hospital and Health Service VollzeitA regional healthcare provider in Rockhampton is seeking an administrative professional to support the Patient Liaison and Experience team. The role involves providing high-level administrative support, contributing to operational improvement projects, and preparing various documents. Candidates must possess skills in contemporary software tools and exhibit...
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Patient Care Liaison — Hybrid/Remote
vor 3 Wochen
Rockhampton Regional, Österreich SMS Healthcare VollzeitA leading healthcare provider in Queensland is seeking a Contact Centre Patient Liaison to support patients through their healthcare journeys. This vibrant role involves managing inbound and outbound patient inquiries, providing compassionate guidance, and ensuring exceptional service across various channels. The position offers a 6-month maternity leave...
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Clinical Nurse
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Mackay Regional, Österreich Mackay Hospital and Health Service VollzeitClinical Nurse (Child Protection Liaison Officer) Mackay Hospital and Health Service – Mackay QLD The Child Advocacy Services at the Mackay Base Hospital is seeking applications for a Clinical Nurse (Child Protection Liaison Officer) to join their team on a permanent basis. For information on how to apply and the mandatory requirements for this role,...
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Education Administration
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Rockhampton Regional, Österreich CQUniversity Australia VollzeitA leading educational institution in Rockhampton is looking for a School Administration Assistant to support administrative tasks and provide student liaison services. The ideal candidate will have completed Year 12, possess strong problem-solving and time management skills, and be detail-oriented. This position offers extensive professional development...
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Cairns Regional, Österreich Families, Seniors, Disability Services and Child Safety VollzeitCourt Liaison Officer, Families, Seniors, Disability Services and Child Safety Families, Seniors, Disability Services and Child Safety – Cairns QLD $104,722 - $113,618 a year Full time, Contract, Part time, Casual/Temporary We are seeking a temporary, flexible full-time Court Liaison Officer to work with the relevant Child Safety Service Centres and Youth...
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Patient Safety Support Officer
vor 14 Stunden
Rockhampton Regional, Österreich Central Queensland Hospital and Health Service VollzeitOverview Central Queensland Hospital and Health Service – Rockhampton QLD. The Quality and Safety Division leads and supports the delivery of safe, effective, and person‑centred care across Central Queensland Health. Operating as a trusted business partner to all clinical delivery areas, the Division provides expert guidance, governance frameworks, and...
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Patient Experience Officer
vor 4 Wochen
Tamworth Regional Council, Österreich Hunter New England Local Health District VollzeitPatient Experience Officer - Targeted Hunter New England Local Health District Where Empathy Meets Action — Every Patient, Every Day Remuneration : $76,125.92 - $77,852.51 + Superannuation Employment Type : Permanent Part Time, 20hrs/week Position Classification : Administration Officer Level 5 Location : Tamworth Hospital Requisition ID : REQ Closing Date...
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Patient Experience Officer
vor 4 Wochen
Tamworth Regional Council, Österreich NSW Health VollzeitPatient Experience Officer (PEO) – Emergency Department Where Empathy Meets Action – Every Patient, Every Day Remuneration: $76,125.92 - $77,852.51 + Superannuation Employment type: Permanent Part Time, 20hr/week Position classification: Administration Officer Level 5 Location: Tamworth Hospital Requisition ID: REQ Closing date: Sunday, 23rd November...
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Court Liaison Officer
vor 13 Stunden
Cairns Regional, Österreich Queensland Government VollzeitWe are seeking a temporary, flexible full-time Court Liaison Officer to work with the relevant Child Safety Service Centres and Youth Justice Service Centres, and other stakeholders to facilitate case work and planning for these dual clients in responding to matters under the Youth Justice Act 1992. This role sits within Child Safety and is the point of...
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Clinical Nurse
vor 2 Wochen
Mackay Regional, Österreich Mackay Hospital and Health Service VollzeitClinical Nurse (General Practice Liaison) – Integrated Health Join to apply for the Clinical Nurse (General Practice Liaison) – Integrated Health role at Mackay Hospital and Health Service . Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions. Join our growing Health Service...
