EOI - Manager Practice and Strategy

Expressions of interest are being sought from NSW Public Sector employees (ongoing and temporary staff) who would like to be considered for this temporary employment opportunity.

• Temporary full time vacancy to 31 December 2024. 35 hours per week.
• Location: Parramatta, Wollongong, Gosford or Newcastle. Flexible and hybrid working options available.
• Clerk Grade: 9/10. Base salary $120,859 p.a. to $133,183 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee and Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centered approach and is delivered by:

• Customer Foundation – The Customer Foundation Team is responsible for the high-quality onboarding of new customers where a financial management order has been made. The team works with the customer, and important people in their life, to ensure NSW Trustee and Guardian has a detailed understanding of the customer’s priorities, ongoing needs, and financial situation, and makes financial decisions that support customers into the future.
• Customer Independence and Support - The Customer Independence and Support Team works closely with customers in developing strategies to increase their capability to manage their finances and regain financial independence. The Customer Independence and Support team also finalizes matters where a customer is no longer subject to a Financial Management Order or is deceased.
• Private Management – The Private Management team provides oversight and support to privately appointed financial managers (private managers) who are responsible for managing the financial and legal affairs of someone who is not able to make decisions on their own. The role of the Private Management team includes oversight of major decisions a Private Manager is proposing to make, review of annual accounts as well as advice and support to financial managers.
• Proactive Customer Management - The Proactive Customer Management Team is responsible for complex and critical estates and engages with financial management customers, and their support network, when making financial decisions on their behalf, including the development and review of financial strategies and budgets.
• Customer Specialist Centre – The Customer Specialist Centre is attached to the Proactive Customer Management Team and provides face-to-face intensive financial management, and other support services from a shopfront to some of NSW most vulnerable people.

About the role

The Manager Practice and Strategy is responsible for coordinating and overseeing policies and procedures relating to financial management. Supporting the Estate Management division, you will identify gaps and propose solutions on how your team will deliver training, including identifying opportunities and partnerships. You will lead a dynamic team to ensure the successful delivery of key outcomes and project deliveries are in line with the division’s strategic needs.

For more information about the position, view the role description.

About you

Application is encouraged if you demonstrate the following skills, knowledge and experience:

• be passionate about improving practice, developing staff, and leading teams to improve processes and policies which enable providing customer service excellence to some of the most vulnerable people in NSW;
• be an experienced leader who can inspire and drive teams to improve the Estate Management practices, protocols and policy;
• have extensive strategic and operational experience in a leadership role in an industry or environment that delivers services to older people, people with disability or who may be vulnerable;
• be a strong communicator who can confidently collaborate with a diverse range of customers, colleagues, and senior management; and
• have a good understanding of NSW Trustee and Guardian Act 2009 and the National Standards for Financial Managers.

Sound like you? We would love to hear from you

Essential requirements

• Demonstrated leadership and management skills for the delivery of services in a complex human services customer environment and sound strategic thinking capacity, management and administrative skills.
• Tertiary qualifications and/or equivalent experience in human services or related discipline.
• Understanding of NSW Trustee and Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Available to travel throughout NSW.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):

1. Please provide an example of how you build support for ideas and goals with people outside of your direct team, including how you influence their views.
2. Please provide an example of when you identified an area of risk. Describe the steps you took to treat the risk and ensure that necessary changes were implemented in practice.

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Sunday 7th July 2024.

For enquiries about the role, please contact David Newman, Acting Senior Manager, Practice and Strategy via email

For enquiries about the recruitment process, please contact Lisa Smith, Talent Advisor on

Please do not send your applications directly via email. Only applications submitted via the online portal will be accepted.

Please note:

• This opportunity is only open to current NSW Public Sector employees.
• Offers of employment will be subject to reference checks and relevant clearances.
• If you'd like to request an adjustment in the recruitment process, please contact People and Culture for assistance: