Client Service Officer

Client Service Officer Join to apply for the Client Service Officer role at NSW Department of Communities and Justice. Location: Tweed Heads, Lismore, Newcastle, Central Coast Clerk Grade 2/4 – Base Salary range $80,129 – $92,701 per annum plus superannuation & annual leave loading, plus other benefits Opportunities for learning, development, and career progression Generous leave entitlements including Flex Leave Tailored training to support you to be confident in your role What You’ll Do Homes NSW directly supports approximately 800,000 people each year and reaches a further million through local community‑based programs. In partnership with community, industry and individuals we provide safe, decent, and affordable housing for those most in need. As a Client Service Officer you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs. You will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better housing outcomes for clients. You will be working directly with a range of support services and clients in an outreach capacity either in the community, or in homes, delivering a range of housing assistance options tailored to meet the needs of our clients. Our Access & Demand Team Rostered shifts working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies and procedures Working collaboratively in a team environment to achieve key performance indicators (KPIs), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients Using a range of technologies including various online communication tools and programmes Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution Our Tenancy Team Visiting tenants in their homes on a regular scheduled basis Rostered shifts working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies and procedures Working collaboratively in a team environment to achieve the team’s key performance indicators (KPIs) to ensure sustainable tenancies Using a range of technologies including iPad, online phone system and online forms What We’re Looking For Ability to work independently and manage your own work as well as collaboratively with others within a team environment Ability to establish and maintain relationships with internal and external stakeholders A commitment to a culture of teamwork, excellence and continuous improvement Client service skills with an empathic approach to clients A strong commitment to customer service Able to use technology Essential Requirements Current NSW driver’s licence What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs How to Apply To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. Applications close Sunday 14 December 2025 at 11:59pm AEST. Inclusion and Diversity We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. Contact Hiring manager: Justine Niven – – Recruitment adjustments: April McCarthy – – Thank you for your interest in this role. We look forward to receiving your application. Follow us on Facebook: #J-18808-Ljbffr