Cloud Support Engineer

Job Description Our Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations. We are actively seeking experienced Systems Development Engineers with a strong background in cloud operations. With industry-leading career development and a strong culture of inclusion, AWS provides the ideal environment for you to grow alongside the rapidly evolving world of cloud computing. Are you ready to redefine what's possible in the cloud? Key Responsibilities Apply advanced troubleshooting techniques to provide unique solutions to our customers' needs Interact with engineers and partner with other AWS teams to help reproduce and resolve issues Leverage your extensive Linux and technical experience to provide feedback to internal AWS teams on how to improve our services Drive service team communication during critical events Drive projects that improve support-related processes and our operational experience Write tutorials, how-to videos, and other technical articles for the developer community Work on critical, highly complex problems that may span multiple AWS services Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see A Day in the Life First and foremost this is a Linux technical support role – in the Cloud. On a typical day, a Support Engineer will be primarily responsible for solving internal operational issues, preparing or reviewing operational dashboards, working through our change management system to modify systems, writing new run‑books for newly onboarded services, training other new Support Engineers, and using our internal AI systems in problem solving and diagnosis. You will be required to occasionally participate in an “on‑call” rotation to resolve incidents occurring out‑of‑hours. About the Team AWS Region Services builds and operates new global regions – using foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently release new regions supporting customers in our global environment. As a member of Region Services, you’ll support the development and management of Compute, Database, Storage, Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That is why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional. Basic Qualifications 5+ years support engineering or system admin experience on Linux or Unix systems Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby Deep understanding of scalable computing systems Good working knowledge/experience on highly distributed virtual environment, networking, software build and deployment process Preferred Qualifications Experience troubleshooting and debugging technical systems Bachelor's degree or equivalent experience in a technical field Understanding of cloud computing concepts and architectures A solid grasp of networking fundamentals, preferably including hands‑on experience with load balancers, switches, routers, etc. Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems Acknowledgement of Country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. #J-18808-Ljbffr