Operations Manager to Top Performing Agent

Operations Manager to Top Performing Agent Operations Manager – Support a Top 1% Gold Coast Agent in a High-Growth Real Estate Business We are seeking an exceptional Operations Manager to support one of Ray White Alliance’s most successful and awarded agents. This is an opportunity to work directly with a top 1% performer on the Gold Coast – a leader with significant momentum and ambitious plans to scale and expand an already high‑growth real estate business. This role is designed for someone who excels in a fast‑paced environment, loves structure, thrives under pressure and is energized by supporting an elite real estate operation. About the Role As the Team Operations Manager, you will work closely with the lead agent to ensure the business operates with precision, efficiency and an unwavering standard of client care. This position plays a pivotal role in driving operational excellence, leading and managing the team, and supporting strategic marketing initiatives to ensure seamless, high‑level execution across all functions. The role requires a forward‑thinking professional who introduces new systems, processes and improvements to streamline workflow, strengthen team performance and optimise operational clarity across the business. It is the central engine room of the team – overseeing processes, people, performance, compliance, campaign flow and client experience from start to finish. In this fast‑paced and rewarding position, the Operations Manager serves as the primary point of coordination for all facets of the business. From managing daily operations and facilitating client communications to overseeing marketing, administration and campaign execution, this role is integral to maintaining structure, consistency and excellence across every touchpoint of the client journey. Key Responsibilities Oversee day‑to‑day operations of the business and ensure all workflows, systems and communication channels are running efficiently. Manage and support team members, ensuring consistent performance and accountability across the business. Implement systems to improve productivity, scale the business and support growth. Coordinate all listing, marketing and sales campaigns to ensure deadlines and quality standards are met. Manage team KPIs, marketing reviews and provide performance insights for the team. Liaise with photographers, videographers, stylists and suppliers for campaign preparation. Provide proactive vendor and buyer communication to ensure an exceptional client experience throughout every stage of the sales process. Oversee all listing administration, contract checks and compliance documentation to ensure accuracy and adherence to regulations. Maintain the database, monitor lead activity and support buyer and vendor engagement strategies to enhance conversion and client experience. About You The ideal candidate is a highly organised and proactive professional with a proven ability to manage complex operations and lead a team effectively. You possess strong communication and leadership skills, thrive in a fast‑paced environment, and demonstrate initiative in improving systems and processes. Attention to detail, reliability and a commitment to excellence in client service are essential qualities. Competitive salary structure including performance‑based bonuses. Opportunity to expand your skillset within a respected, award‑winning real estate brand. Work in a supportive, collaborative and high‑performing business. Engage in company social events and foster relationships within a friendly team culture. Strong, established brand and auction platform with forward‑thinking leadership. Ready to join us? Email a copy of your resume to with a cover letter outlining your experience in managing a sales team and an example of how you have assisted to grow and scale a team or business. Your application will include the following questions: How many years' experience do you have as an operations manager? Do you have experience working towards targets and KPIs? Do you have customer service experience? Do you have a current Australian driver's licence? Do you hold a current Real Estate Agent's licence? How many years' experience do you have in the real estate industry? The Ray White Group encompasses a collection of diverse yet interconnected businesses, united by a shared heritage that dates back to 1902. Our journey commenced in the humblest setting of Crows Nest, a frontier town in regional Queensland, where the first Ray White office originated. Over the course of more than 120 years, we have experienced remarkable growth, currently 12 businesses within the group, more than 1,000 offices in our network, and close to 300 corporate team members. Perks and Benefits Stunning city centre office spaces Access to our Wellbeing Platform: TOGETHER Employee discounts Learning & Development #J-18808-Ljbffr