Head of Service

vor 1 Tag

City of Greater Dandenong, Österreich ASSA ABLOY Group Vollzeit

Join to apply for the Head of Service & Customer Excellence role at ASSA ABLOY Group . We’re seeking a seasoned senior leader to drive service excellence across Australia, New Zealand, and the Philippines at our Bangholme, Victoria headquarters, and to lead transformation as part of our Executive Leadership Team at ASSA ABLOY Entrance Systems. Your Mission Lead the development and execution of market‑winning service strategies with Regional Leaders. Drive high‑quality service delivery and installations, including subcontractor oversight. Champion customer experience by ensuring enquiries are resolved swiftly and effectively. Align global and Pacific strategies to local market success. Strengthen key account relationships and exceed contractual targets. Win new national asset contracts through strategic pursuit and client engagement. Innovate the service portfolio by introducing new offerings to market. What You’ll Bring Relevant degree or a proven track record of success in the service and manufacturing industry. Proven experience as a senior leader in service operations and customer excellence. A background in turnaround environments and a willingness to roll up your sleeves to get things done. Experience leading diverse, multi‑regional teams within a matrix organisation. Strong financial acumen and commercial insight. What’s in It for You Competitive remuneration including vehicle allowance, e‑Tag, performance incentives, and more. Flexible and hybrid work arrangements. A chance to lead with impact, shape strategy, and be part of a global success story. A dynamic, supportive environment where your leadership drives real change. If you’re ready to take the lead in transforming service and customer excellence, we’d love to hear from you Apply now and help shape the future of ASSA ABLOY Entrance Systems. ASSA ABLOY Group is the global leader in access solutions, with nearly 63,000 colleagues in more than 70 countries, delivering safer and more accessible spaces around the world. #J-18808-Ljbffr

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