Technical Writer and Trainer

The Technical Writer and Trainer role (Senior Program Advisor) is responsible for developing and maintaining a suite of technical documentation and guides for VSBA systems and frameworks, and delivering training of this material to internal and external VSBA users. The role will work alongside other training and technical resources to develop and support quality documentation, guided learnings and effective communications, ensuring that this is produced to departmental standards and is otherwise fit for purpose from a user perspective. An additional responsibility of the role is to develop training packs and deliver training as required. The role provides quality advice and support to staff, senior executives and governance committees and will have a shared responsibility to meet the service standards outlined in the VSBA Customer Service Charter. Fixed term full time role until 30/06/2028 About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. About the Victorian School Building Authority The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s. The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants. With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program. About the Division The Corporate Division provides corporate support to all VSBA teams and fulfills an important assurance and oversight role. They guide VSBA to achieve strategic objectives and ensure decision-making is transparent and accountable. The division also coordinates communication and consultation with local communities about their school building projects. They develop graphic design and video content, manage our social media channels, lead organisational customer service reform, distribute our e-newsletters and organise ministerial and other events for our projects. About the Role Reporting to the Manager, Infrastructure Portfolio Management (IPM) Platform team, the Technical Writer and Trainer role (Senior Program Advisor) is responsible for developing and maintaining a suite of training and technical documentation and delivering associated training to internal and external users for the systems and frameworks of the VSBA. The role will work alongside other training and technical resources to develop and support quality documentation, effective communications and guided learnings, ensuring that this is produced to departmental standards and is otherwise fit for purpose from a user perspective. The materials will be developed and distributed through a variety of channels and uploaded in a way that is intuitive for internal and external users to navigate. An additional responsibility of the role is to develop training packs and deliver training to both internal and external users as required. The role provides quality advice and support to staff, senior executives and governance committees. All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team. Qualifications and Experience Required: Technical writer and training experience working within technology delivery teams/projects. Required: Articulate 360 and Microsoft Office experience. Desired: Relevant experience with Oracle platforms. Desired: Relevant tertiary qualification and demonstrated equivalent professional experience. Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page. Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at For further information pertaining to the role, please contact Hiring Contact Name - Malcolm George at **************@education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close: 11:59pm on 02-Jan-2026 #J-18808-Ljbffr