Client Solutions Manager

Client Solutions Manager (Entertainment & Tech Services) Get AI-powered advice on this job and more exclusive features. Responsibilities Nurture and expand client relationships: Working with your Client Partner, the CSM will cultivate and elevate post‑sale client connections, ensuring continued growth and satisfaction among advertisers. Support regular business reviews, taking a consultative, forward‑thinking approach to forge enduring client connections in partnership with the sales team. Proactively enhance campaign performance through in‑depth investigation of accounts, monitoring and dissecting ad campaigns, and initiating improvements for enhanced outcomes. Drive data‑backed insights to inform strategy and programs: Produce audience insights, analyse campaign performance data to deliver business insights that enhance our go‑to‑market strategy and inform vertical and market‑wide programs. Shape advertising strategy: Relay valuable marketplace feedback and contribute to refining our advertising strategy. Program management: Oversee marketing science solutions from feasibility assessment to test‑and‑learn design and for creative programs. Stay current with TikTok features: Maintain updated knowledge of TikTok’s features and units. Product consultancy: In partnership with the sales team, support education clients and agencies on product solutions, best practices, and foster growth within existing business partnerships. Cross‑functional collaboration: Engage and collaborate with a diverse group of internal cross‑functional teams. Qualifications Minimum Qualifications: 5+ years’ experience in ad sales, marketing and development, or a sales‑related support function. Minimum Qualifications: Demonstrated experience of digital media platforms and ad metrics—particularly performance marketing (bonus for social, search, programmatic, and ad‑tech). Minimum Qualifications: Experience running app campaigns and a strong understanding of the app ecosystem. Minimum Qualifications: Strong track record of analysing data and delivering insights. Minimum Qualifications: Strong verbal and written communication skills, with the ability to convey technical jargon in a way that resonates with non‑technical stakeholders. Minimum Qualifications: Self‑starter who thrives in dynamic, fast‑paced environments. Minimum Qualifications: Both cross‑functional collaborator and individual contributor. Preferred Qualifications: Familiarity with ad verification partners (IAS, DV, MOAT) is a plus. Preferred Qualifications: Familiarity with ad‑tech, mar‑tech related platforms such as Salesforce, Liveramp, and Adobe is a plus. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. Acknowledgment of Country In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Business Development and Sales Industries: Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x #J-18808-Ljbffr