Service Delivery Team Lead Illawarra

We currently have an opportunity for a Service Delivery Team Leader (SDTL) to join our Government and Integrated Facilities Management team and play a key role in leading responsive and programmed works across critical service delivery lines. Reporting to the Regional Manager, you'll help deliver high-quality outcomes that support our essential services. What You’ll Do This role offers a broad scope, with key responsibilities including: Lead and coordinate service delivery across responsive maintenance, capital upgrades, and vacant works, ensuring timely and quality outcomes. Supervise and support Delivery Service Supervisors, fostering clarity, accountability, and high performance. Monitor and analyse service performance, implementing corrective actions to meet and exceed contract KPIs. Champion Zero Harm principles, ensuring safety and compliance across all operational activities. Build strong relationships with internal teams and external stakeholders, including government bodies and regulatory authorities. What You’ll Bring Mechanical, Electrical, or relevant Trade Certificate. Proven experience in service delivery leadership within infrastructure or maintenance environments. Strong capability in scheduling, quality assurance, and performance analysis. Commitment to safety, compliance, and continuous improvement. Ability to lead by example, coach teams, and foster a collaborative and inclusive culture. More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We're proud of our high-performance culture and commitment to diversity, offering: Training and development to support and diversify your career. With 30% of vacancies filled internally you'll find real opportunities to advance your career. : healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply – potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward. #J-18808-Ljbffr