Community Insights

Excellent Growth-Focused Role for Big 4 Movers Sydney CBD - Hybrid working $110 / 115k + super + bonus Are you a human-behaviour detective who loves uncovering the “why” behind the data? Does transforming millions of real customer voices into powerful stories that shape brands excite you? If you’re a market research or insights specialist looking for a role with purpose, creativity and real influence—this is the unicorn opportunity you’ve been waiting for. Why this role is special You’ll join an agile, entrepreneurial team inside one of Australia’s biggest and most innovative retailers. Boasting two thriving online communities of everyday Australians who sample products, review brands, share food inspiration and spark authentic conversations every day. With over 3 million product reviews (and counting), they are sitting on one of the richest real-time consumer data assets in the country. Due to an exciting expansion phase, they are looking for someone to turn this goldmine into insights that matter—fueling product innovation, community health, brand strategy and experiences millions of customers will love. What you’ll do In this newly created Community Insights & Strategy Specialist position on a 12-month contract. You will be the storyteller, analyst and strategist who brings meaning to the millions of data points created by our members. You will Dive into reviews, recipes, campaign data and UGC to uncover trends, behaviours and opportunities Translate complex analysis into simple, clear, compelling stories to drive actionable insights for key stakeholders Identify risks, opportunities and emerging patterns before anyone else sees them Partner with product, marketing and retail media teams to measure campaign and NPD performance Craft quarterly reports and strategic insights that influence high-profile, business-critical programs Champion the voice of the customer so we can create better experiences together, for a better tomorrow About you You’ll thrive here if you are Deeply curious about people and passionate about understanding what drives behaviour A natural storyteller with the ability to turn data into meaning A confident analyst, comfortable exploring large, multiple datasets to marry the points together Proactive, detail-obsessed and always seeking better ways to work Collaborative and comfortable working across marketing, product, analytics, community and external partners What you bring Essential 3+ years in insights, research, data or analytics—ideally agency-side with exposure to FMCG / consumer goods A relevant tertiary qualification (Business, Marketing, Research, Analytics or similar) Strong communicator with excellent written and presentation skills Highly proficient in Microsoft / Google tools (Excel / Sheets, PPT / Slides) Comfortable managing insights projects end-to-end Desirable Experience in retail, FMCG, e-commerce or online communities Exposure to SQL or BigQuery Familiarity with analytics / statistical tools (R, Python) What’s in it for you? A 12 month contract with strong possibility of extension and / or alternative opportunities under a bigger retail umbrella A day rate of $450-$500 experience dependant. A role where your insights directly shape product development, brand strategy and customer experience The chance to work with one of Australia’s richest UGC datasets—something truly rare in the insights world Freedom to experiment, explore and influence A supportive team that values curiosity, authenticity and creativity Flexible working, including remote options from anywhere in the country Consultant Reference number: BH-61186 Profession: Market Research & InsightsCustomer Insights Market Research & InsightsMarket Research Company: BlueFin Date posted: 20th Nov, 2025 #J-18808-Ljbffr