Client Care Support
vor 2 Wochen
Make a real impact helping job seekers every day Are you passionate about customer service and making a difference? Join our dedicated Client Care Support team and be the friendly voice that helps people navigate their journey to employment. About the Role As the first point of contact, you’ll provide high-quality phone support to clients accessing our employment services. You’ll answer inquiries, book/reschedule appointments, offer guidance on job search requirements, and ensure clients feel supported and understood. What We’re Looking For: Demonstrated experience in call centre or customer service role, ideally within employment services, government or community services. Strong verbal and written communication with the ability to engage clients with empathy and professionalism. Ability to manage high call volumes while maintaining attention to detail and accuracy. Proficient in using computer systems including Microsoft Office and client management systems (e.g. ESS Webb, WFA Online and Job Ready). Ability to work independently and as part of a collaborative team. A commitment to confidentiality, privacy and respectful client engagement. Understanding of the employment services or social services sector (desirable). Excellent prioritisation and time management capacity, with a friendly, calm, measured and proactive demeanour to complete work with high quality – first time resolution in a high-volume community service operating environment. Demonstrated and proven lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances. Why you’ll love working for us: Rewarding work that changes lives. Supportive and dynamic team environment. Opportunities for professional growth. Paid Annual Family Days at Easter and Christmas (5 additional paid days per year). Annual leave loading 17.5%. Professional development and training opportunities. Corporate discounts through Employment Hero (e.g. Movie tickets, JB HiFi, Uber Eats, Coles & Woolworth's). About Family Services Australia (FSA) Join a growing Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors. FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams. Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 157,884 OoS (2024). FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them safe, well, strong and connected. If you are committed to achieving this exciting life and career opportunity in joining our family at work, please submit a current resume, cover letter and address the selection criteria. Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process. #J-18808-Ljbffr
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City Of Armadale, Österreich HALO Care & Support VollzeitA community care organization is seeking a Bespoke Befriending Volunteer to provide friendship and companionship to clients. This role involves social visits, short walks, playing games, and listening to music together. The volunteer should be available on weekdays during the day. On-the-job training will be provided as needed. This is a rewarding...
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Client Care Specialist — Job Seeker Support
vor 2 Wochen
Gold Coast City, Österreich Family Services Australia VollzeitA leading community service provider is seeking a Client Care Support professional for a rewarding position in Gold Coast City, Australia. The role includes providing high-quality phone support to clients accessing employment services, handling client inquiries, and managing appointments. Ideal candidates will demonstrate strong customer service skills,...
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Support Coordinator
vor 3 Wochen
Gold Coast City, Österreich Daffodil Recovery Support VollzeitWe are also in the process of hiring support workers for our developing core support division. At Daffodil Therapy and Care, we are dedicated to empowering individuals with disabilities to lead fulfilling lives through exceptional support and tailored services. Our team is passionate about making a positive difference in the community, and we're looking for...
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Dentist - Healthcarelink Support
Vor 5 Tagen
Gold Coast City, Österreich Healthcarelink Support VollzeitAbout The Practice By prioritising accessible healthcare within a modern environment, our client has developed a medical practice model that effectively fosters a devoted patient community. Their practice offers a comprehensive range of essential health services conveniently located under one roof. These services include general practitioners (GPs), dental...
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Disability Support Worker
vor 2 Wochen
Gold Coast City, Österreich Daffodil Recovery Support VollzeitSupport Workers – NDIS | Gold Coast and Northern NSW Join a caring, professional, and supportive team making a real difference every day. About Us At Daffodil Therapy and Care, we believe in providing person‑centred, high‑quality support that empowers our clients to live their best lives. We work with people of all abilities, backgrounds, and needs,...
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Disability Support Worker
vor 2 Wochen
Gold Coast City, Österreich Support Worker Co. VollzeitJoin to apply for the Disability Support Worker role at Support Worker Co. Support Worker Co is a leading Support Worker Agency that provides best‑fit Disability Support Workers to Disability Service providers across Australia. We are currently seeking casual support workers to support adult NDIS participants in SILs and respite services across Southport,...
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Disability Support Worker
vor 3 Wochen
Gold Coast City, Österreich Support Worker Co. VollzeitSupport Worker Co is a leading Support Worker Agency that provides best-fit Disability Support Workers to Disability Service providers across Australia. We are currently seeking Casual Support Workers to support adult NDIS participants in SILs, & respite services across Southport, Palm Beach and surrounding suburbs in the Gold Coast region. Female Support...
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Disability Support Worker: Dementia
vor 2 Wochen
Gold Coast City, Österreich Your Care SIL Pty Ltd VollzeitA leading disability service provider in Gold Coast seeks experienced support workers to assist clients in complex care. Ideal candidates will have experience in dementia and behavioral support, and be available for both day and sleep-over shifts. Responsibilities include providing emotional health support, managing medication, and promoting social...
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Personal Care
Vor 3 Tagen
Fraser Coast Regional, Österreich Newly by HealthcareLink Support VollzeitJob Details Registered Nurse (RN) – Maryborough / Hervey Bay Location Maryborough & Hervey Bay, QLD Availability & Hours Minimum 3 days per week, including weekends on a rotational basis 7.6‑hour shifts Responsibilities Provide comprehensive clinical care to elderly clients in a community or aged care setting. Administer medications, wound care, and...
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Registered Nurse
Vor 7 Tagen
Gold Coast City, Österreich Newly By Healthcarelink Support VollzeitA healthcare support organization is seeking a Registered Nurse for the Maleny – Kenilworth – Bli Bli Area. Responsibilities include providing high-quality nursing care, administering medications, and collaborating with healthcare professionals. Candidates must have current AHPRA Registration, experience in aged care, and a valid driver’s licence. This...
