Animal Management Officer

$85,415 - $96,138 (Dependant on skills + experience) + plus 12% Super, 3% Safe City allowance and 10% Loading About the role Make a meaningful impact in your community by promoting responsible pet ownership and supporting animal welfare. As an Animal Management Officer, you’ll play a key role in delivering vital services under the Domestic Animals Act 1994 and the City of Melbourne’s Domestic Animal Management Plan. This role combines high-level customer service with hands‑on fieldwork. You’ll manage pet registrations, educate the public on animal‑related legislation, and ensure compliance through proactive engagement and enforcement. Your work will include reuniting lost pets with their owners, caring for stray and abandoned animals, and upholding animal welfare standards across the municipality. Be part of a team that values compassion, professionalism, and community service. *Interviews will take place on Wednesday 17 & Friday 19 December 2025* Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi‑wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most livable, diverse, and dynamic cities. At the heart of it all is the City of Melbourne – a passionate, purpose‑driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city. We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward‑thinking team. About you You’re passionate about animal welfare and committed to promoting responsible pet ownership in the community. With a strong understanding of the Domestic Animals Act 1994 and local animal management practices, you bring both knowledge and empathy to your work. You thrive in a role that blends customer service with field operations. You’re confident engaging with the public, educating pet owners, and ensuring compliance with legislation. Your attention to detail supports accurate pet registration, and your calm, professional approach helps you manage challenging situations with care and integrity. You’re proactive, reliable, and ready to make a positive impact across the City of Melbourne. What your experience might look like: Excellent conflict resolution skills, including the ability to remain calm, objective and in control when communicating, both verbally and written. Demonstrated ability to apply relevant legislation and corporate procedures and policies Excellent written and verbal communication skills, including ability to prepare detailed and accurate reports including briefs of evidence, legal documentation and correspondence. Excellent customer service skills and an ability to deal with customers at all levels in a tactful and courteous manner. Ability and willingness to adapt to a dynamic work environment with a flexible and positive approach to change, and personal learning and development. Ability to work non‑standard hours as required. Benefits of working with us Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts. Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government‑funded parental leave, with no waiting period to access. Part‑time equivalents are also available for added flexibility. Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment. Work‑life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work‑from‑home options. How to apply We’d love to hear how you can make an impact in this role As part of your application, you will be required to: Attach your updated resume Include a cover letter (max one page) outlining your relevant experience and why you’re a great fit for this role. Submit your application no later than 11:45pm onWednesday 10 Decmeber 2025 A few important things to note – don’t miss out Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided. Apply early This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in. We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check. Need more info? Refer to the position description below or contact the hiring manager Stuart Williams – ***************@melbourne.vic.gov.au Inclusion matters We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview. 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