Welfare Officer

We have an exciting opportunity for a motivated individual to step into the role of Welfare Officer at Indie College in Cairns. This position is designed for an individual who is looking to develop their skillset in the youth and community services space. In this role, you will work closely with our Assistant Welfare Officer, Regional Manager, and Lead Coach to support learners' holistic welfare needs while investing in your own professional development. This role provides opportunities for professional development and learning, allowing this role to be a stepping stone for growth within Indie and the broader community. About Indie College Indie College is a not-for-profit Registered Training Organisation (RTO) that delivers nationally recognised training. Indie College supports young people and adults to re-engage back into education who may have disengaged or are impacted by a variety of personal or health circumstances. We explore individual goals related to pathways back into school, employment or further accredited training, whilst assisting the development of Language, Literacy and numeracy skills and building confidence. Indie courses are delivered in either one-on-one, small or large group settings. Our shared mission is to respond to the learning needs of Australian communities in a positive manner, underpinned by strong corporate governance and financial management. Our core values of respect , innovation , self development , and teamwork underpin every aspect of our work. Core Workplace Objectives Monitor and support the holistic wellbeing and welfare needs of the learners. Ensure learners receive the social and emotional support required to develop knowledge, understanding and skills that support learning, positive behaviour and constructive social relationships. Key Responsibilities As a Welfare Officer, you will: Act as a main support person for Indie College learners aged 15 - 18 years. Facilitate learner enrolment into Indie College, conduct interviews, and assist students and families to complete enrolment paperwork. Assess learner needs, facilitate access and negotiate appropriate support and referral to services as required. Develop and implement structured welfare programs to support learner wellbeing. Educate learners about safe practices, how to seek further assistance and guidance across a range of welfare related matters. Identify, monitor, and develop intervention strategies for at risk learners. Liaise with learners, carers/parents/guardians and other stakeholders to resolve learner issues. Work closely with the administration support team to ensure compliance with the enrolment and withdrawal processes for learners and record keeping requirements of the relevant department of education. Follow up enrolment enquiries and liaise with the Lead Coach to ensure that learners are enrolled into the education program that best suits student educational needs and engagement levels. Liaise with the Lead Coach to provide training for teachers and support staff across welfare related areas including how to respond to and manage a range of challenging situations. Pro-actively liaise with referring welfare agencies and schools to raise awareness of Indie College as an alternative registered school for learners who find mainstream schooling too challenging. Establish and maintain a database of referral agencies and attend regular welfare sector networking events. Provide monthly reports to Welfare Manager. Complete annual professional development that is provided by Indie. For this position with our company, applicants must: Demonstrate experience and passion in the provision of individual support and working with young people. Have skills and experience in working with Microsoft Office (including Excel spreadsheets, Word, PowerPoint, Publisher and Outlook). Have a high level of interpersonal skills including the ability to negotiate and resolve conflict. Relevant State Working with Children’s Check. Annual National Police Check (issued in the 3-months prior to appointment) Current and valid driver’s license. A minimum qualification of Diploma in Community Services, Counselling, Youth Work, Social Science, Social Work or related discipline. Benefits and Perks As a registered Public Benevolent Institution (PBI), we offer access to tax effective packaging via Maxxia: up to $15,900 per (FBT) year (plus up to $2,650 for meals & entertainment) to significantly boost your take-home pay 15 days of paid personal leave, plus comprehensive paid parental leave provisions. Annual professional development allocation and study time during work hours. Unlimited access to a complimentary wellness program via Sonder for both you and your immediate family, featuring confidential, professional counselling, diverse mental health resources, and broader wellbeing initiatives designed to support personal and family resilience. Travel opportunities to visit other sites across Australia. Full time permanent position, Monday to Friday. Uniform, laptop and mobile phone provided. Large national organisation with internal mobility opportunities. Remuneration Ready to Apply Submit your application via SEEK’s ‘Apply’ button, which will redirect you to Indie College's recruitment portal. For any enquiries please contact Kelly Power, Welfare Manager via email: ***********@indie.edu.au. Please apply by 13December 2025 . Applications will be reviewed upon submission. Interviews and appointment may occur prior to close date. Commitment to Safety & Inclusion Indie Education is proud to be a child-safe organisation committed to the safety, wellbeing and inclusion of all students. Applicants should familiarise themselves with our child safety policy, code of conduct, and commitment to child safety, available on our website. Indie embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people with disabilities. #J-18808-Ljbffr