Associate Service Delivery Manager
Vor 2 Tagen
Are you passionate about delivering an exceptional customer experience? Do you have around two years’ industry experience in IT or Managed Services and want to grow your career with one of Australia’s most awarded technology companies? Macquarie Telecom is looking for a customer-centric, Associate Service Delivery Manager (ASDM) to join our high-performing Service Management team. You will support customers, helping them get the most out of their IT environments through seamless service delivery, insightful reporting, and operational excellence. Why Join Us? At Macquarie Telecom, we don’t just “service” customers — we live and breathe excellent service and as a result, our Net Promoter Score (NPS) is one of the best in the World We offer: A clear pathway to Service Delivery Manager, Technical Services Manager, Account Manager or Portfolio Manager roles Exposure to a broad range of technologies A supportive team of Technical Service Managers, Enterprise Service Managers and IT experts If you thrive in a structured, customer-facing environment where no two days look the same, this is a place you can accelerate your career. About the role As an Associate Service Delivery Manager , you will support the operational delivery for a broad range of customers, ensuring they receive high-quality support from onboarding through to BAU. Customer Experience & Service Delivery Build strong relationships with IT Managers and operational stakeholders Facilitate regular service reviews, performance reporting and issue resolution Support organic growth, identifying upgrade or optimisation opportunities Manage escalations professionally, keeping calm under pressure Project & Implementation Support Coordinate smaller customer site migrations, upgrades and change activities Ensure accurate documentation, billing set-up and operational handover Work closely with Technical Service Managers to deliver service improvements Operational Excellence Govern incident, problem and change management workflows Produce high-quality reports, insights and service improvement recommendations Champion best practices in service management, communication and delivery About You You will be successful in this role if you have: Experience ✔ Around 2 years’ experience in an IT or Managed Services environment ✔ Experience working in a medium to enterprise-scale organisation ✔ Strong exposure to service delivery, customer support or IT operations ✔ A background in IT — e.g., infrastructure, hosting, cloud, managed services ✔ Experience resolving customer issues and coordinating internal teams Strengths You are customer-obsessed , empathetic and solutions-focused You communicate clearly — verbally, in writing and in high-quality reports You can manage competing priorities with calm and professionalism You build trust quickly and enjoy long-term relationship management You are hungry to learn, open to change, and enjoy working in a fast-paced environment Bonus (not required) ITIL, PRINCE2, Agile certifications Experience with project coordination or service improvement planning What’s In It for You? A structured training path — complete 4 industry certifications over 2 years Exposure to best-practice service management standards A stable, high-growth tech company with strong customer values Hybrid work flexibility A chance to make a genuine impact across your customer portfolio Ready to accelerate your career? Apply now and join a team that is redefining customer experience in the IT industry. #J-18808-Ljbffr
-
Associate Service Delivery Manager
vor 6 Stunden
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitJoin to apply for the Associate Service Delivery Manager role at Macquarie Technology Group Are you passionate about delivering an exceptional customer experience? Do you have around two years’ industry experience in IT or Managed Services and want to grow your career with one of Australia’s most awarded technology companies? Macquarie Telecom is looking...
-
Customer-Obsessed Service Delivery Associate
vor 6 Stunden
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitA leading Australian technology company seeks an Associate Service Delivery Manager to enhance customer experience. In this role, you will support operational delivery across various customers, building relationships with IT Managers and facilitating service improvements. The ideal candidate will have around two years of experience in IT or Managed Services,...
-
Council of the City of Sydney, Österreich Macquarie Technology Group VollzeitA leading technology company in Sydney is seeking an Associate Service Delivery Manager to enhance customer experience and support high-quality service delivery. With around 2 years’ experience in IT or Managed Services, you will manage client relationships, coordinate projects, and produce insightful reports. Join a high-performing team that offers a...
-
Assistant Director Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
-
Associate, Investment Delivery Authority
vor 3 Wochen
Council of the City of Sydney, Österreich Nsw Premier'S Department VollzeitPremier's Department Associate, Investment Delivery Authority You. At the centre of big ideas. Play a pivotal role in the facilitation of major investment projects across the private sector Work at the heart of NSW government in an exciting, newly established team of driven professionals Multiple Temporary, Clerk Grade 7 / 8 roles up to June Join a dynamic...
-
Associate, Investment Delivery Authority
vor 3 Wochen
Council of the City of Sydney, Österreich the original VollzeitOverview Premier's Department – Associate, Investment Delivery Authority You. At the centre of big ideas. Play a pivotal role in the facilitation of major investment projects across the private sector. Work at the heart of NSW government in an exciting, newly established team of driven professionals. Multiple temporary, Clerk Grade 7 / 8 roles up to June....
-
Assistant Director: Service Delivery
vor 1 Woche
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
-
Associate Director, Growth
vor 7 Stunden
Council of the City of Sydney, Österreich ASSYSTEM VollzeitA leading consultancy is looking for an Associate Director to drive business development and manage client relationships. This role requires a minimum of 10 years’ experience in a relevant industry and a proven track record in strategic planning and team management. The ideal candidate will foster innovation and maintain high standards of service delivery...
-
Service Delivery Manager
vor 6 Stunden
Council of the City of Sydney, Österreich AXE Group VollzeitJob Title Service Delivery Manager Company AXE Group Job Type Permanent – Full Time Location Sydney Job Category Information Technology Job Details Newly created role of Service Delivery Manager. 3 days onsite in Sydney. Applications close 5 January 2026, and interviews will commence that week. Job Description Monvia is looking for a Service Delivery...
-
Service Delivery Manager
vor 6 Stunden
Council of the City of Sydney, Österreich Monvia VollzeitService Delivery Manager This range is provided by Monvia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$140,000.00/yr - A$160,000.00/yr Direct message the job poster from Monvia Chief People & Culture Officer @ Monvia| People Operations Specialist Newly created role of Service...
