Client Coordinator

Client Coordinator at Prestige Inhome Care. About Us At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. About You As a Client Coordinator, your mission is to ensure the most efficient and high-quality service for our extraordinary clients. You’ll play a crucial role in: Supporting and delivering quality services for a portfolio of clients. Matching clients with the perfect care staff through timely and accurate rostering. Keeping everyone in the loop with schedules, from clients to care staff. Handling feedback and incidents with precision for continuous service improvement. Supporting care staff in maintaining a high level of commitment and alignment with Prestige’s goals and contributing to the development of policies, procedures, and processes. Managing relationships with broker partners. Ensuring compliance with organisational and industry standards. This position is a 6 month fixed term contract. Skills we want Experience in coordination and scheduling. Excellent communication, interpersonal and negotiation skills. The ability to prioritise and meet deadlines. Computer literacy for rostering, word processing and database management. A proactive approach with a focus on continuous improvement. Problem‑solving and conflict resolution skills. A commitment to delivering quality service that exceeds expectations. Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable. What's in it for you We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running This back‑to‑back recognition is a testament to the supportive, empowering, and values‑driven culture we’ve built. Work Flexibility: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role. Work From Anywhere: For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc). Your Birthday Off: Take your birthday off each year. A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans. Grow and Learn: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programmes such as the Prestige Mentoring Program, the 6‑month Team Leader Programme, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat. Give Back: Access one paid Volunteer Day to make a meaningful impact in your community. Celebrate: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid‑year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more. Support When You Need It: Access our Employee Assistance Program (EAP) for confidential counselling and support. Apply Now Join us and be part of a team that values client focus, kindness, joy, trust, and agility. Apply now and let's make a difference together We are committed to responding to every applicant If you do not receive a response within a week of submitting your application, please email or call Jason on . EEO Statement At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling or email #J-18808-Ljbffr