Principal Policy Officer

Principal Policy Officer - Governance and Complaints Join to apply for the Principal Policy Officer - Governance and Complaints role at Queensland Department of Education . Are you passionate about being part of a high‑performing team working at an enterprise and strategic level to drive continuous improvement and support effective decision‑making across the Department of Education in areas like customer complaints, risk management, reporting, and strategic and operational planning? A permanent full‑time AO7 Principal Policy Officer role is available within Governance, Strategy and Planning to mature the department's approach to human rights and customer complaints management to embed better practice across schools, regions and divisions. GSP offers a flexible and inclusive workplace where you can build your skills and knowledge, collaborate, and meaningfully contribute to the Department's strategic objectives. About The Department Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work‑life balance. Find out more about working with us. About Us Governance, Strategy and Planning (GSP) undertakes a range of enterprise activities to support the department to meet its strategic objectives and operational requirements, and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties. GSP's work includes risk management, strategic and operational planning, reporting, customer complaints management, and governance. GSP is seeking motivated, critical thinkers with strong problem‑solving skills who are passionate about working with stakeholders to achieve better outcomes for our customers. GSP offers an inclusive and creative environment for collaboration and teamwork; flexible work options; and learning opportunities and skill development. Your Responsibilities Developing and delivering tailored complaints and human rights resources and training to build capability in frontline and corporate areas; Providing support and advice to business areas managing customer complaints or making decisions that impact human rights; Analysing data to identify trends and insights and support the department to meet its reporting requirements for customer complaints and human rights; Working collaboratively to drive continuous improvement across the department, including supporting process and practice change; Contributing to whole‑of‑government reform activities related to complaints management and human rights. Qualifications Critical and strategic thinker, who can research and analyse issues, translate complex information into clear and user‑friendly products, and make informed recommendations to management; Excellent people skills and a commitment to customer service; Exceptional writers and communicators who are great at stakeholder engagement and negotiation; Excellent attention to detail, organisation, coordination and project management skills; Data and analytical experience to identify trends and insights and support corporate reporting; Self‑starters who can work independently, but also collaboratively as part of a team; A drive to continuously improve and innovate to deliver better outcomes and meet strategic objectives; Capability development skills to support the department to mature its approaches. Interested? To Apply Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history). Attach a written statement (2-page maximum) about how your skills and experience will allow you to perform the duties outlined in the role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. Occupational group: Policy & Planning. Seniority level: Not Applicable. Employment type: Full‑time. Job function: Other. Industries: Government Administration. #J-18808-Ljbffr