Site Relationship Manager

Site Relationship Manager - based anywhere in Australia Join to apply for the Site Relationship Manager - based anywhere in Australia role at Southern Star Research About Us Southern Star Research is a full‑service Contract Research Organization (CRO) dedicated to navigating the complexities of bringing new medical products to market. With a legacy of excellence that began 14 years ago in Sydney, we have grown from a small, passionate team into a global network of experts committed to delivering high‑quality services in medical writing, clinical monitoring, project management, biostatistics, data management, safety and medical monitoring, and quality assurance. Southern Star Research has been recognized for its outstanding contributions to the field, winning prestigious awards such as the Frost and Sullivan 2024 Asia‑Pacific Competitive Strategy Leadership Award and being named as Great Place to Work in Australia in 2024 and 2025. Our international team continues to deliver innovative clinical trial solutions across diverse therapeutic areas, ensuring the success of every study we manage. The Role We are looking for a Site Relationship Manager to join our growing team. As a Site Relationship Manager, you’ll be responsible for building and maintaining strong, collaborative relationships with investigators and clinical trial sites to ensure high‑quality study delivery and operational excellence. You will drive engagement, support recruitment performance and resolve issues that may impact study timelines. The role is suited to an energetic, goal‑focused individual who thrives on working with medical professionals and enjoys a dynamic, travel‑based role in clinical research. Reporting to the Head of Site Liaison, you’ll be responsible for: Develop and maintain strong, trusted partnerships with investigators, study coordinators, and site staff to optimise site performance Proactively research and develop site intelligence on KOL presence and knowledge, site capabilities, country standard of care as it relates to specific patient populations, recruitment and retention Serve as key liaison between Southern Star, the sponsor, and sites to ensure consistent communication, transparency and alignment with study goals Maintain regular contact with sites through regular site visits and virtual meetings to assess satisfaction, address operational challenges and provide tailored support Collaborate with start‑up, clinical and project teams to ensure site needs are being met Contribute to feasibility assessments and site selection recommendations based on relationship insights and historical performance Implement recruitment plans with active sites Identify and partner with other internal stakeholders to develop innovative processes and technologies to increase the quality, productivity, and efficiency of Southern Star Research To be successful in the role, we’re looking for candidates with: Appropriate tertiary qualifications in the medical, pharmaceutical or healthcare disciplines. A sound knowledge of clinical research and the clinical trial landscape within Australia Exceptional communication skills, as well as strong analytical and conceptual capabilities, interpersonal skills, and ability to communicate with clarity Excellent planning and organisational skills Proven ability to build rapport and communicate effectively with investigators, study coordinators, and clinical staff Demonstrated ability to meet goals and deadlines in a fast‑paced, target‑driven environment. Why Southern Star? Join a passionate team committed to our shared purpose to create brighter futures, one study at a time. Exciting growth phase, creating ongoing career development opportunities for our teams Competitive remuneration Flexible work environment, with hybrid and fully remote options STAR day - an extra day off per year for you to recharge. Diversity, Equity and Inclusion At Southern Star Research, we are committed to fostering a safe, inclusive, and respectful workplace where everyone feels valued and empowered to contribute. We celebrate the diversity of our team and recognise the strength that comes from different perspectives, backgrounds, and lived experiences. We are dedicated to ensuring an inclusive recruitment process and providing equal opportunities for all applicants, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or cultural background. Seniority Level Associate Employment Type Full‑time Job Function Sales and Business Development #J-18808-Ljbffr