Relationship Manager

Through our subsidiaries we offer a breadth of services and expertise designed to responsibly deliver superior long‑term value to our clients and customers which include Federal and State governments and some of the largest public and private sector health and charitable organisations. At the heart of achieving this mission is our team. Driven by a passion for the work we do we work together with our customers to make a real difference to peoples lives. Maxxia is a leading provider of salary packaging administration in Australia. We have offered salary packaging and novated leasing services for more than thirty years. In your Relationship Manager role you will protect and retain all clients in your portfolio along with enabling growth by ensuring you are value‑adding to client relationships. You will act as the primary point of contact between the Client and Maxxia and the aim of the role is to be regarded as an industry expert and trusted business partner. It is the responsibility of this role to achieve 100% client retention solid programme participation growth and develop relationships within the client organisation. You will also achieve access to client sites to provide employee education & awareness activity. Key Responsibilities Develop and maintain the strategy for each account which will include the Employer Profile, Organisational Structure, Key Stakeholder identification, SWOT, Pricing, Marketing, Education and Engagement strategy Maintain or increase programme participation rates toward benchmark levels for each account within the portfolio Manage contract renewal and contract negotiation processes in collaboration with internal stakeholders Plan and facilitate the execution of sales and marketing plans through multiple channels including on‑site event activity Proactively engage with internal stakeholders, industry parties and business suppliers as required to ensure sales outcomes are achieved Work with Relationship Support Officers to maintain accurate client contact details, insights and data Act as an advocate on customers’ behalf by communicating employer feedback and information to ensure optimal level of service is provided Review and present programme performance at regular Client Programme Review meetings documenting and actioning all outcomes from these meetings Monitor sales and portfolio performance and identify opportunities for improvement Drive initiatives and constantly seek business improvements to enhance customer service delivery. You will bring Proven experience in Key Account Management, Strategic Relationship Management or Client Success Leadership A strong track record of exceeding retention and growth targets Deep understanding of CRM systems and data‑driven client insights Experience in developing and executing strategic sales plans Exceptional stakeholder management and negotiation skills Tertiary qualifications in Business, Marketing, Commerce or a related discipline (preferred) What we can offer you Novated leasing benefits and discounts 12 weeks paid parental leave and access to our Parents Portal Comprehensive learning and development opportunities to support your career growth Sonder digital wellbeing platform providing personalised support 24/7 plus annual flu vaccinations Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund Exempt Employee Share Plan Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA and culturally diverse applicants to apply. We embrace hybrid working and welcome conversations about flexibility. Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. If you identify as a person living with disability and require adjustments to our recruitment process please contact us at Required Experience: Manager Key Skills Business Development Sales Experience Loyalty Marketing Portfolio Management Wealth Management Financial Services Algebra Territory Management Banking Relationship Management Customer relationship management Geometry Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr