Post Sales Customer Support
vor 2 Wochen
Big Dog Builds HQ, Caboolture QLD | Full Time | Stable Long-Term Role | Australia's Best Awarded After-Sales Truck Mod Shop Help us keep customers stoked long after handover. You’ll own the post sales & aftercare journey for Australia’s most dialled-in American truck builds—triaging issues, coordinating fixes, and closing the loop with suppliers and our workshop. Impact that matters Your decisions protect our reputation and keep customers on the road. Growth Clear path to Senior Warranty & Aftercare or Quality/CI . Tools & support Modern ERP/CRM and a practical, no-ego team. What You’ll Do Be the first point of contact for post sales/aftercare requests; log, triage and schedule rectifications. Coordinate technicians, parts and suppliers; manage back-charges/credits. Keep customers in the loop with clear timelines and updates. Track first-time-fix, time-to-close and cost; publish trend reports and feed improvements to R&D/Workshop. Run 30/90/180-day post-handover check-ins and maintain accurate records (photos, findings, sign-offs). What You’ll Bring 3–5+ years in post sales/after sales/service coordination & management (automotive/mechanical preferred). Working knowledge of Australian Consumer Law and warranty principles. Confident with ERP/CRM and tidy documentation habits. Calm, factual communicator who can be empathetic with customers and firm with suppliers. Nice to Have 4x4 or accessories/fit-out experience, or light mechanical/electrical knowledge. Basic data/BI skills for trend reporting. How We Hire Practical case: triage a sample claim and outline your plan On-site workshop tour & team chat References & offer Apply Email ****@bigdogbuilds.com with your CV (or LinkedIn) and 5–10 lines on a warranty win you’re proud of. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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