Team Leader, Finance Support Office

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more We embrace flexibility and connection with a balance of on-site and WFH Free onsite parking (subject to availability) Gender neutral, 16-week parental leave available from commencement Monthly work life balance day off to treat yourself (if full-time) Free income protection and salary continuance insurance Access to corporate health insurance deals with major providers Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office The opportunity We are seeking a motivated and experienced Team Leader to join Greater Western Water's Financial Accounting team. Reporting to the Manager, Financial Accounting, you will oversee daily operations within our Finance Support Office. This role is pivotal in ensuring our Finance Support Office delivers timely, accurate, and high-quality support to Finance and the business. As the Team Leader, you will coach and develop a team of support professionals, foster a positive and high-performance culture, and drive process improvements that enhance efficiency and service delivery and contribute to GWW's 2030 vision of Thriving People and Country. Responsibilities Lead, coach, and develop a team to deliver exceptional service to internal and external stakeholders. Oversee daily support operations to ensure priorities and deadlines are met, in‑line with compliance standards and policies. Identify and implement improvements in reporting, processes, and systems to enhance efficiency and customer experience. Provide hands‑on support with escalated and more technical queries, problem‑solving, and workflow coordination. Maintain and improve internal controls and documentation, supporting month‑end close, audits and regulatory requirements. Collaborate with Finance and other business functions to improve communication, processes, and outcomes. Support business planning and continuous improvement initiatives across Finance. Monitor team performance, provide regular feedback, and conduct performance reviews. Support budgeting, forecasting, and analysis for selected accounts, and respond to ad hoc business queries. Skills & Experience Proven experience in a team leadership or supervisory role within a shared services environment. Strong people leadership skills - able to motivate, coach, and develop a team. Commercial acumen with experience in process improvement and operational support. Excellent communication, documentation and interpersonal skills with a focus on collaboration and service excellence. Strong financial accounting knowledge, including general ledger, reconciliations, and reporting. Proficient systems skills across Microsoft Office, ERP systems (Oracle preferred) and reconciliation tools (Blackline preferred). Data‑driven mindset with systems understanding and analytical capability. Minimum 5 years' experience in financial accounting. See yourself thrive Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need. Don't meet every single requirement? If you're excited about this role, we encourage you to apply. Don't delay your application, include your resume, and cover letter (no more than 1 page). The successful candidate will be required to complete pre‑employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr