Medical Reception, Customer Service, Lilydale

Medical Reception, Customer Service, Lilydale $33.62 hr, plus super with generous Not for Profit salary packaging Collaborative & supportive culture with career development opportunities About Us Access Health and Community, with a 150‑year legacy of compassionate care, is on a mission to build healthier lives together. Over 400 dedicated employees and 200 volunteers serve across 18 locations. We are thrilled to announce an upcoming merger with Inspiro, a trusted partner in community health, strengthening our commitment to delivering exceptional care and creating new opportunities for our team and the communities we serve. The opportunity We are seeking a Permanent Part‑time customer service professional with excellent interpersonal skills and a passion for delivering exceptional customer service in a community service environment. You will provide a friendly, welcoming, barrier‑free service to our clients and support efficient operations across Primary Care Services, General Practices, Dental and additional service offerings. This 3‑day role (Monday, Thursday and Friday) will be based in our Lilydale location, reporting to the Customer Service Manager. Our workplace culture is vibrant and offers opportunities for career progression, work‑life balance and flexible working. What You Will Be Doing – Key Responsibilities Assist customers to connect with our services directly or by referring them to the appropriate team Provide administrative support and maintain strict confidentiality Arrange and coordinate interpreting/translating services when required Book and reschedule appointments for customers attending our premises in person Collect and process payments and claims for services delivered What You Will Bring – Key Selection Criteria A passion to deliver an exceptional customer‑service engagement with all customers Engaging warm personality and emotional intelligence, with the ability to build rapport quickly Excellent administration skills, organised with strong attention to detail Strong problem‑solving and negotiation skills Demonstrated ability to work independently and in a team environment Experience using Microsoft Office Suite & Titanium (essential), and other relevant software (e.g., TRAKCare, Pracsoft, HICAPS, Medical Director Clinical) Compliance Requirements National Police Check, Working with Children Check Evidence of the right to work in Australia and a valid Driver’s Licence Attributes We Value Strong customer service skills Strong communication and interpersonal skills High level of cultural sensitivity and awareness Commitment to continuous quality improvement Willingness to learn new skills Effective time management and prioritisation skills Well‑developed presentation and written communication skills Demonstrated behaviours consistent with AccessHC values Access Health And Community Culture And Benefits Supportive and values‑based culture with an engaged workforce Culture of trust and empowerment for people to grow and thrive Commitment to work‑life balance with flexible working conditions Focus on staff wellbeing and health (Employee Assistance Program) Commitment to ongoing professional development and career growth Paid parental leave and opportunity to purchase additional leave Annual leave loading Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses) Why join Us? Be part of a leading health and community organisation driving innovative change Make a lasting impact on community health services Work in a supportive, values‑driven team environment Enjoy flexible work settings across the eastern suburbs Access professional development opportunities Make a genuine difference in the lives of people and communities Work with passionate professionals dedicated to improving lives Apply Now If this position resonates with you, please forward your resume and a cover letter addressing the key selection criteria to the Customer Service Manager, Corinna Lefevre (email: ). Applications close on 15th December 2025. Equal Opportunity Employer Statement Access Health and Community is an equal opportunity employer committed to providing an inclusive environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. All applications will be assessed on a case‑by‑case basis and managed in a confidential and practical manner. #J-18808-Ljbffr