Dispute Resolution Officer

Dispute Resolution Officer EML Group EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience growth and now have over 4,000 dedicated employees . We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML. Opportunity As part of our diverse team based in Sydney or Newcastle , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of the Dispute Resolution Officer role is to participate in dispute resolution at the Personal Injury Commission (PIC) workers insurance stream to proactively assist in the management and, where possible early resolution of disputes, ensuring positive outcomes are maximised. This will be a permanent, full time position based in the Sydney or Newcastle office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval. Your Responsibilities Attend the Personal Injury Commission (PIC) as EML’s representative for in person and MS Teams litigation events for statutory and work injury damages matters. Liaise with the Legal Specialist, Case Manager, Technical Specialist, Team Leader, and Managers to effectively manage disputes in the PIC. Liaise with the external legal provider and barristers before and throughout PIC events. Engage with the Legal Specialist, Case Manager and employer representative regarding the history and nature of the dispute(s), litigation strategy and to report the outcome. Assist and support the NI Corporate Legal Team with full and effective matter management for all matters in its remit. About You At least 1-2 years experience in NSW workers compensation/personal injury claims management or personal injury law in NSW. Extensive experience with NSW workers compensation dispute and litigation processes. Strong understanding of the Workers Compensation Act (NSW) 1987 and the Workplace Injury Management Act (NSW) 1998 and associated Regulations. Comprehensive knowledge of, and adherence to, the Personal Injury Commission Rules 2021 and Guidelines. Strong understanding of NSW workers compensation legislation and case law. Tertiary legal education highly regarded. What We Offer We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. A vibrant, collaborative innovative team culture. Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership. Access to discounts at over 350 retailers through our Rewards Hub program. Entitlement to an annual tenure and performance-based recognition reward. Comprehensive learning and development support. Companywide events to celebrate success. Quarterly Reward and Recognition Awards. Up to 16 weeks paid parental leave, plus super. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. EML is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. #J-18808-Ljbffr