Customer Engagement Marketing Manager

Here at Investa, we’re all about creating spaces that reflect how people work, live, and thrive today—and how they’ll want to do so in the future. For over 20 years, we’ve led the way in making positive change in Australia’s workplaces. We’re an Australian diversified real‑estate company with a recognised track‑record of investment and development across both office and living markets. Our purpose is to welcome the world to better places. We’re people first and entrepreneurial, with a strong service ethos. We’ve made it our business to understand how people want to live and work today, tomorrow and beyond, and as you’d expect, we practice what we preach in our own workplace as well. We’re known for our supportive, inclusive, and flexible work culture. With recognition from the Workplace Gender Equality Agency, the Australian Workplace Equality Index and multiple awards for workplace flexibility, our people and the way we work together are our difference. We’re looking for a strategic marketer with a flair for community building and customer engagement. Your key responsibilities Develop and implement a comprehensive customer engagement asset‑level strategy that includes attracting tenants, onboarding seamlessly, connecting continuously, and off‑boarding positively. Curate and manage meaningful building communities to enhance tenant satisfaction and drive retention. Develop and implement brand‑aligned campaigns, collateral and digital content (using Canva, InDesign, Hubspot, etc.). Own and manage marketing budgets and reporting metrics. Create leasing experiences that engage and convert. Maintain strong collaboration with internal leasing teams, creative agencies and digital platforms. Manage and grow the asset’s presence across property portals, social media and customer engagement apps. Lead the attraction, onboarding, support and off‑boarding process for tenants to ensure a smooth and memorable journey. Build deep, multi‑layered relationships with tenants – from executives to on‑site teams. Curate and deliver tailored events, activations, partnerships and wellness programmes to strengthen tenant communities. Develop and manage the tenant engagement strategy in collaboration with concierge and service partners. Leverage feedback and analytics to continuously improve tenant satisfaction and community engagement. Deliver targeted communications based on audience segments (CEOs, leasing agents, tenant teams). Use insights, feedback and data to refine initiatives and report on performance. Manage external suppliers, contractors and partners to deliver high‑quality experiences and communications. What you bring Tertiary qualifications in marketing, communications, business or a related field. Proven marketing experience, specifically in retail or property marketing. Strong understanding of property fundamentals. Proficiency in marketing platforms and design tools. Excellent communication, project management and problem‑solving skills. A high customer service mindset with a create, energetic and collaborative approach. Experience designing and organising competitions and surveys. An understanding of tenant and stakeholder drivers and needs. Ability to influence multiple stakeholders. What we offer Career Development: Leadership programs, education assistance, study support, professional membership fee support. Lifestyle: We offer generous parental leave, return‑to‑work programme and summer hours. Inclusive Culture: A safe, welcoming environment for all, including individuals from Aboriginal and Torres Strait Islander communities, the LGBTQ+ community and those who are neurodivergent. Flexibility: We do our best to support you to be able to do the things that are important to you. Health and Wellness: Discounted health insurance, free health and wellbeing services, discounted fitness classes, reproductive health benefits. Financial: Fully funded life and TPD insurance, novated leasing and retail discounts. We offer over 21 formal flexible work options, plus a truly supportive approach to balancing work with life’s priorities. We encourage people of all backgrounds to apply. Even if you don’t meet all the criteria, we’d love to hear from you. We understand that traditional hiring processes can come with challenges for some people. If you have a disability, identify as gender diverse or are neurodivergent, please reach out to our Recruitment Manager so Amy can tailor our processes to accommodate your specific needs. If you require no additional assistance to accommodate your requirements and wish to be considered for this position, kindly submit your application online. We request that applications not be submitted directly to this email address. A note to recruitment agencies: Investa does not accept unsolicited resumes or candidate profiles from recruitment agencies. We will not be responsible for any fees related to unsolicited resumes sent directly without prior engagement. Thank you for your understanding. #J-18808-Ljbffr