Fraud & Chargeback Analyst - 12 Month Contract

Vor 6 Tagen

City of Melbourne, Österreich MYOB Vollzeit

About the Role As a Finance & Chargeback Analyst, you’ll manage chargeback processes, prevent fraud, and ensure compliance with financial industry regulations. This role involves handling customer disputes, monitoring transactions, and aligning operations with company policies and best practices. What You’ll Be Doing Oversee the chargeback lifecycle from initiation to resolution, investigating disputes, gathering evidence, and collaborating with internal teams to ensure timely, accurate outcomes. Analyze trends and recommend process improvements to minimize financial loss and reputational risk. Monitor transactions using fraud detection tools, investigate suspicious activity, and implement preventive measures. Stay updated on fraud trends and best practices to strengthen the company’s fraud prevention framework. Partner with risk and compliance teams to ensure adherence to AFSL, AML/CTF, and other regulatory requirements. Assist in policy development, training programs, and escalation of high‑risk cases. Act as a trusted contact for customers involved in chargebacks or fraud inquiries, providing clear communication and education on policies. Conduct staff training, maintain knowledge resources, and support a positive customer experience. Identify opportunities to enhance fraud and chargeback processes, recommend technology and procedural improvements, and work with teams to deliver efficient, customer‑focused solutions. About You Experience in chargeback management, fraud monitoring, or risk management. Familiarity with fraud prevention regulations and standards. Experience with transaction monitoring, case management, and use of fraud detection tools. Seniority Level Entry level Employment Type Full‑time Job Function Finance and Sales Industries Software Development Benefits Flexible, hybrid workplace with centrally located offices and in‑person events. Financial help to set up your home office and corporate discounts/vouchers from top retailers. Well‑being partnership with Sonder. In‑house training, LinkedIn Learning, conferences, and study assistance. Leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, and study leave. Community groups focused on Wellness, Belonging and the Planet. We’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal‑opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you. See what it’s like to work at MYOB and what we’re all about. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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