On-Demand (Contractor) Short Term Rentals Operations Assistant

vor 1 Woche

City of Melbourne, Österreich MadeComfy Vollzeit

On-Demand (Contractor) Short Term Rentals Operations Assistant MadeComfy seeks a reliable, proactive, solutions‑oriented On‑Demand Operations Assistant to support short‑term rental properties across a variety of tasks via the Breezeway platform. This flexible, on‑demand independent contractor role is based in Melbourne and reports to the Operations Manager. Key Tasks Key & Access Management Set up, maintain, and audit lockboxes (temporary and permanent). Manage secure key transfers and ensure up-to-date key tracking for each property. Provide guest and owner support during lockouts or key replacement needs. Coordinate with third‑party key storage providers (e.g., Keynest, Keycafe). Inventory & Logistics Support Deliver, remove, and restock essential items (e.g., linens, toiletries, consumables). Assist with sourcing, purchasing, and transporting property essentials. Ensure timely restocking and setup based on property requirements. Guest Experience Support Respond to and troubleshoot guest‑reported issues (e.g., WiFi, air conditioning, plumbing, appliances). Deliver emergency items or supplies to guests when needed. Coordinate lost‑and‑found retrieval and postage. Support VIP guest check‑ins and fulfill special requests. Owner & Property Assistance Perform on‑site inspections to identify maintenance needs and ensure compliance with fire and safety regulations. Oversee bin collection and return services for scheduled waste removal. Assist owners with WiFi setup and provide basic tech troubleshooting. Property Onboarding & Offboarding Complete property readiness reports and ingoing inspections. Assist with staging and coordinating photoshoots during onboarding. Handle end‑of‑tenancy or contract returns, including key transfer and final inspections. Routine & Emergency Property Inspections Conduct scheduled inspections to ensure property standards are maintained. Perform rapid‑response inspections following reported damage, events, or emergencies. Requirements ABN registered contractor with reliable transportation and a smartphone. Strong problem‑solving skills and ability to think on your feet. Confidence using task management platforms (Breezeway experience a plus). Ability to work flexible hours, including weekends and holidays, on an on‑demand basis. Strong communication and time‑management skills. Dependable, detail‑oriented, and respectful of clients and guests. Why Join Us? Flexible, on‑demand work that fits your schedule. Work with an industry‑leading business and lean into your natural passion for customer service and high quality service. #J-18808-Ljbffr

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