Senior Venue Manager

About the Role The Senior Venue Manager is responsible for the overall performance of a high-capacity restaurant and bar venue, working closely with ownership and senior leadership to ensure smooth service, strong team culture, and effective cost control. While supported by department managers and supervisors, this role remains highly operational and visible, with a strong emphasis on floor leadership, staff engagement, and service standards. Key Responsibilities Venue & Service Leadership Lead the daily operation of the restaurant, bar, and floor service teams Maintain a strong on-floor presence during peak service periods Ensure consistent service standards, venue presentation, and customer experience Act as the senior escalation point for guest and operational issues People & Culture Lead, coach, and support a large team of approximately 90-100 staff Manage department managers, duty managers, supervisors, and senior team members Foster a positive, accountable, and engaged team culture Oversee onboarding, training, performance management, and staff development Rostering & Labour Control Prepare and manage rosters in line with the Hospitality Industry (General) Award Monitor labour costs and productivity to meet agreed targets Ensure accurate time and attendance approvals and award compliance Commercial Awareness & Reporting Maintain visibility over key commercial drivers including labour and COGS Contribute to regular reporting on venue performance and cost control Work collaboratively with senior leadership to achieve budgets and KPIs Support stock control, ordering practices, and wastage management Systems & Ways of Working Operate confidently within a mix of paper-based and digital systems Communicate primarily through face-to-face engagement and on-site briefings Contribute ideas to improve efficiency, workflow, and service delivery Support gradual operational improvements where appropriate Compliance & Safety Ensure compliance with liquor licensing, food safety, WHS, RSA, and Fair Work requirements Oversee incident reporting, safety procedures, and venue compliance standards Continuous Improvement Identify opportunities to enhance service, staff engagement, and operational efficiency Support venue projects, procedural improvements, and future initiatives Work collaboratively with ownership on ideas and improvements About You Essential Proven experience as a Venue Manager or Senior Hospitality Manager in a high-volume venue Demonstrated ability to lead large teams (50+ staff) in busy service environments Strong understanding of rostering, labour control, and award compliance Sound commercial awareness, particularly around labour and COGS Confident, hands-on leadership style with strong communication skills Comfortable working in traditional hospitality environments with established systems RSA and Approved Manager certification Availability to work evenings, weekends, and peak trading periods Desirable Experience in pub, tavern, or bar-focused venues Exposure to H&L or similar hospitality systems Experience managing seasonal trade patterns Hospitality management qualifications What's on Offer Senior Venue Manager position within a large, established venue Salary negotiable based on experience Strong support from department leaders and ownership Opportunity to influence service standards and venue culture Long-term opportunity within a stable hospitality business Confidential Application Due to the confidential nature of this search, all applications will be handled with discretion. Further venue details will only be provided to shortlisted candidates. To apply online, please click on the apply button. Alternatively, for a confidential chat please contact: Paula Sutherland on + *** or ***************@frontlinerecruitmentgroup.com #J-18808-Ljbffr