Ict Service Continuity Lead

Vor 5 Tagen

City of Melbourne, Österreich It Alliance Australia Vollzeit

ICT Service Continuity Lead (APS6 Level) Location: Canberra Length of contract: 12 months + 24 months Security clearance: Australian Citizen Overview The Service Continuity Lead will support the ongoing development, testing and uplift of the department's IT service continuity (ITSCM) framework, strengthening organisational resilience and ensuring critical business functions can be restored to an acceptance level of service after a disruption. This role will collaborate with internal and external service providers to ensure continuity across the department's business services and assure that continuity is being designed into systems, processes and ways of working. Key duties and responsibilities Contribute to the development of service continuity and recovery plans, driving consistency and improving the quality of continuity planning. Collaborate with stakeholders to identify ICT services and systems that support critical business processes. Work with the business continuity team to support business impact analysis (BIA) and the assessment of risks. Maintain and improve the Key Business Services (KBS) list. Contribute to the planning, design and co‑ordination of DRP testing working alongside Service Owners and stakeholders to ensure the appropriate governance of the ITSCM framework. Ensure the appropriate governance of the ITSCM framework. Strengthen our service resilience culture through education of stakeholders. Provision of status reports to the fortnightly service continuity working group and monthly governance forum. Technical skills Strong technical background with experience in recovery strategies and technology. Hands‑on experience with modern technologies including software‑as‑service, data analytics, cloud services and service integration. Good knowledge of 24/7/365 enterprise environments and customer‑facing platforms. Expertise with process design and process maturity. Familiarity with Agile, DevOps, and emerging technology best practices. Proven expertise in Service Management & Technology Operations. ITIL Certification and a strong understanding of service levels. Minimum 5 years' experience in service continuity and disaster recovery (DR) within a medium / large organisation ICT environment. Experience in service continuity and DR planning and testing. Strong stakeholder management skills to foster collaboration across business and technology teams. Extensive understanding, and ability in applying recognised industry toolsets and frameworks associated with business continuity management such as ISO Business Continuity Management: Protective Security Policy Framework (PSPF) etc. Ability to implement new procedures and processes to improve efficiencies. Demonstrated ability to engage, influence, and present to executives. A strong commitment to learning, continuous improvement, and a passion for service continuity and DR. Experience with working with governance, risk and compliance systems and tools. A solid grasp of IT governance, cybersecurity, risk, and compliance. If you would be interested to apply, kindly share your updated CV along with one page Cover Letter on the provided application link. #J-18808-Ljbffr

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