APAC eCommerce Lead

Job Title APAC eCommerce Lead at Global Payments Inc. Location Sydney, New South Wales, Australia Salary A$90,000 - A$95,000 Seniority Level Mid-Senior level Employment Type Full-time Job Function Management and Manufacturing Industries Financial Services, IT Services, IT Consulting About Global Payments Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, Global Payments delivers market-leading technology solutions through five regional sub-brands – Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity, and are committed to Diversity, Equity and Inclusion. Purpose of the Role The APAC eCommerce product lead has autonomy and support to execute the eCommerce product vision across APAC. The role is accountable for setting strong working relationships with internal teams and external customers and partners, defining the APAC eCommerce solutions and product roadmap, and leading the team to deliver. It is a crucial leadership position in the APAC product team, acting as the intersection between GP customers, country and region leads, technology teams, finance and third‑party vendors. Responsibilities Product domain leadership: Lead the eCommerce domain across APAC, including a team of up to 7 members. Encourage and drive innovation within the product domain and organization. Mentor, coach and develop product managers and team members. Apply technical knowledge of eCommerce card payments and third‑party authorization optimization. Experience with integration layers such as shopping carts, plug‑ins, SDKs and HPPs. Utilize fraud solutions, including tokenization, and collaborate with the International product organization to determine a suite for APAC customers. Have an understanding of digital wallets, alternative payment methods, QR and local payment methods across the APAC region. Serve as SME for the domain, leading conversations with key partners and representing GP needs. Define the strategy for the product domain across APAC, acting as the voice inside the business. Lead product development using customer visits, interviews, questionnaires, user observation, workshops, brainstorming, prototyping and use cases. Assess competitive landscape using data and insights to deliver effective features. Partner with International product organization to adopt global developments. Lead product team through well‑defined feature definition and agile lifecycle. Plan roadmap and prioritize product backlog across the region. Work with country managers to prioritize and deliver new product design and improvement activities. Lead design workshops and manage go‑to‑market approach. Lead change management for product launches. Manage product lifecycle, including end‑of‑life and withdrawal. Consolidate target‑state process maps, design product placement and manage vendor relationships. Ensure commercial outcomes through business cases, pricing strategies and market performance reporting. Experience and Expertise 10+ years as a Product Manager covering full product lifecycle, ideally within payments, FinTech or eCommerce. Leadership of up to 7 people. Passion for delivering great customer experiences and scaling products. Resilience with a growth mindset. Strategic thinking and clear communication. Collaborative operator who prioritizes value. Self‑starter able to drive the roadmap forward in a fast‑moving environment. Commercial mindset, analyzing product profitability. Demonstrated values of Passion, Care, Accountability, Excellence, Ingenuity. Strong interpersonal skills for communicating complex issues. Preferred Demonstrated delivery of products across the APAC region and understanding of regional payment requirements. Experience in an agile environment. Adept in project management techniques. Key Relationships International eCommerce product domain members Global Payments customers and partners APAC Senior Leadership Team Oceania Senior Leadership Team Oceania and Global IT Team APAC Head of Product APAC country managers Head of Sales Marketing Team Our Benefits Flexible work arrangements. 18 weeks paid parental leave for either parent and two weeks paid secondary carer’s leave. Women in Digital membership. Birthday, community giving, wellness and study leave. Employee Assistance Program (counselling and wellbeing resources). Cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and Employee Stock Purchase Plan. Ready to Apply? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. You will be redirected to a Global Payments careers page to submit your application. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. Referrals increase your chances of interviewing. Get notified about new Ecommerce Specialist jobs in Sydney, New South Wales, Australia. #J-18808-Ljbffr