APS6 Consumer Experience Analyst, Data Standards Body

Vor 5 Tagen


City of Melbourne, Österreich Commonwealth Treasury Vollzeit

APS6 Consumer Experience Analyst, Data Standards Body Join to apply for the APS6 Consumer Experience Analyst, Data Standards Body role at Commonwealth Treasury This is an exciting opportunity to work in the Data Standards Body (DSB) and across government to deliver high quality regulatory standards. The DSB supports the Data Standards Chair who is responsible for making the Data Standards necessary for the effective operation of Australia’s Digital ID System and the Consumer Data Right (CDR) regulatory frameworks. The DSB is part of Treasury’s Digital, Competition and Payments Division in Markets Group. The Customer Experience (CX) Analyst will support the DSB by contributing to the development of CX Standards, which facilitate the CDR by acting as a specific baseline for implementation, and the CX Guidelines, which provide guidance and examples for how to put key standards and CDR Rules into effect. Responsibilities Assist the development and maintenance of CX technology guidelines, standards and reference architectures to support consistent, high quality customer experiences across digital and non-digital channels. Work collaboratively with ICT, design, data and CX teams to ensure technology solutions align with user needs and organisational priorities. Draft clear documentation, templates and technical guidance to support implementation of CX standards, including wireframes. Conduct design and research activities to identify and refine priorities to provide CDR consumers with intuitive, informed and trustworthy data sharing experiences. Ensure guidelines incorporate best practices in accessibility, usability, security and data governance. Contribute continuous improvement initiatives to enhance the consumer experience and organisational capability. Qualifications The ability to quickly understand the policy and data standards landscape for Digital ID and/or the CDR. Demonstrated experience in developing digital or CX frameworks, standards or governance artefacts. Experience conducting research and design activities to identify consumer experience requirements and test solutions. Familiarity with digital service design or human centred design principles. Experience working with digital tools for the design and delivery of CX standards and guidelines (e.g. GitHub, Notion, Figma or similar). Relevant qualifications or certifications are desirable. For further information regarding this vacancy and the application process, please refer to the Position Description. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Government Administration #J-18808-Ljbffr



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