EL1 Consumer Experience Standards Specialist, Data Standards Body

EL1 Consumer Experience Standards Specialist, Data Standards Body Join to apply for the EL1 Consumer Experience Standards Specialist, Data Standards Body role at Commonwealth Treasury This is an exciting opportunity to work in the Data Standards Body (DSB) and across government to deliver high‑quality regulatory standards. The DSB supports the Data Standards Chair, responsible for the development of standards necessary for Australia’s Digital ID System and the Consumer Data Right (CDR) regulatory frameworks. The DSB is part of Treasury’s Digital, Competition and Payments Division in the Markets Group. As a Consumer Experience Standards Specialist, you will have a hands‑on role working with product and policy managers in drafting and co‑designing changes to the Data Standards, in accordance with policy priorities and industry needs. You will work with a range of government and industry stakeholders to support the Data Standards Chair to deliver on policy objectives, contributing directly to the stewardship and governance of standards that support Australia’s Digital ID system and CDR. Key Responsibilities Lead the development and maintenance of CX technology guidelines, standards and reference architectures to support consistent, high‑quality customer experiences across digital and non‑digital channels. Work collaboratively with ICT, design, data and CX teams to ensure technology solutions align with user needs and organisational priorities. Conduct design and research activities to identify and refine priorities to provide CDR consumers with intuitive, informed and trustworthy data‑sharing experiences. Ensure guidelines incorporate best practices in accessibility, usability, security and data governance. Lead the development of artefacts such as CX guidelines, wireframes, experience maps and design recommendations. Provide expert advice to working groups and standards development teams on user‑centric design considerations. Monitor evolving industry practices, behavioural insights and emerging technologies affecting consumer experience. Contribute continuous improvement initiatives to enhance the consumer experience and organisational capability. Input to consultation and delivery processes for the making of the Data Standards instruments in accordance with set timeframes and processes. Work collaboratively across the DSB, other agencies and stakeholders with limited direction against established priorities and practices to deliver quality outcomes and relationships. Confidently lead inter‑agency discussions with engineers, architects and policy teams through problem exploration and solution design. Qualifications & Experience The ability to quickly understand the policy and data standards landscape for Digital ID and/or the CDR. Demonstrated experience developing digital CX frameworks, standards and/or governance artefacts. Ability to translate complex regulatory or technical requirements into simple and intuitive user experiences. Strong written and oral communication skills, including the ability to lead technical analysis and discussion across a broad range of stakeholders including through public consultation. Experience conducting research and design activities to identify consumer experience requirements and test solutions. Familiarity with digital service design or human‑centred design principles. Experience working with digital tools for the design and delivery of CX standards and guidelines (e.g., GitHub, Notion, Figma or similar). Knowledge of data‑sharing initiatives including the use of API and data exchange, and identity and trust services is an advantage. Relevant qualifications and certifications are desirable. For further information regarding this vacancy and the application process, please refer to the Position Description. #J-18808-Ljbffr