Fleet Relationship Manager

Introduction As Australias largest independent Fleet Management solutions provider our success lies in our passion and desire to provide innovative and tailored fleet management and leasing solutions to a broad range of clients nationally. Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the Fleetcare Family. Description ABOUT THE ROLE Based at our NSW Bella Vista location with flexible WFH options this key position will see you taking responsibility for professionally representing the Fleetcare brand in the marketplace as part of our Fleet Team. You will be responsible for the retention and growth of a designated portfolio of clients delivering outstanding customer service nurturing new business opportunities maintaining client satisfaction expanding service reach ensuring the commercial viability of new business and providing leadership to all team members. Working closely with our Business Development Team and Account Managers you will achieve the following expected outcomes of the role : Build and maintain strong long lasting client relationships by providing outstanding customer service to ensure a smooth and beneficial experience. Develop a client focused culture through effective leadership and providing team members with support and guidance. Workwith the Account Managers to identify opportunities to grow our sales penetration and share of wallet within an existing client portfolio. Act as the primary escalation point of contact for all aspects of the client relationship. Negotiate contract terms and conditions ensuring they meet both client and company standards. Coordinate and onboard new major client opportunities won by the business development team with assistance from the allocated Account Manager. Enhance your professional education by staying informed about market trends to identify opportunities and risks. Prepare reports to ensure account status and compliance is monitored. Work closely with the account management team to meet customer KPIs. Skills And Experiences WHAT YOU NEED TO SUCCEED A strong understanding and proven work experience in Relationship Management Fleet Management Leasing or a related field. Excellent relationship management and influencing skills with an ability to both develop and maintain long term commercial relationships at all levels. A results focused ability to meet targets and objectives. A strategic thinking capacity. A high level of professionalism and ethical conduct and have a dedicated and disciplined can-do organised approach to work. Professional oral and written communication skills. Well developed negotiation problem solving numeracy and analytical skills. A superior level of personal presentation. An ability to work independently whilst also enjoying collaborating as part of a team. Proficientuse of MS Office Salesforce or similar CRM systems Teams and Zoom. A confidentapproach to learning new skills and processes. A willingness to undertake occasional interstate travel as required. WHAT WE OFFER As part of the Fleetcare family you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a family feel of a smaller organisation. Working with a large team of industry professionals you will be surrounded by creative thinkers innovative problem solvers and customer focused individuals who strive to deliver excellence every day. Benefits also include Uncapped and highly rewarding results-based commission structure Full product and service training provided Genuine commitment to investing in you with ongoing learning and development opportunities Access to a professional and personal development library of resources Australasian Fleet Management Association Membership Uniform Allowance Wellbeing Program Novated Leasing Birthday Perks Supportive culture including Employee Assistance Program Exceptional office facilities located at our Bella Vista Office Fun team environment Flexible WFH options Monday to Friday hours If you are ready to take your next career move and can see yourself in this progressive environment apply now to join our family. If this role isnt quite right for you but you recognise how your skills experience and positive energy can become part of our next success check out our website for all current vacancies and how to register for our talent pool. We are an equal opportunity employer and encourages applications from a culturally diverse background. Shortlisted candidates will be required to undergo pre-employment background checks. Required Experience : Manager Key Skills AS400,Transportation Management Systems,Microsoft Outlook,Vehicle Maintenance,Dispatching,Maintenance Management,OSHA,Maintenance,Fleet Management,Operating Systems,Leadership Experience,Logistics Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr