Fleet Manager

Join to apply for the Fleet Manager role at SG Fleet AU About the Role The Fleet Manager is the first point of contact for all customer requests. The role is responsible for pro‑actively managing and reviewing the portfolio of customers allocated and seeking opportunities to maximise business renewal and organic growth. The Fleet Manager supports Relationship Managers to review and administer the portfolio of customers through the delivery of outstanding customer service and by demonstrating an understanding of the customers' needs. Tasks and Responsibilities In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management. Be the primary day‑to‑day contact for a customer and address or allocate and follow up the resolution of all requests. Capture all business potential of clients and maximise client renewal while maximising margins. Support the Relationship Manager in seeking to up‑sell other products and services to existing clients. Introduce initiatives to the client that will add value to the relationship. Regularly review a customer's fleet through effective reporting and identify and address exceptions by managing key reports such as Invalid Odometer Readings, Utilisation report, Services Due & Overdue, Fuel Exceptions, Surplus vehicle reporting etc. Seek opportunities to reduce costs through increased fleet optimisation. Prepare quotations within quote turnaround time and ensure follow‑through and recording via won/lost business template with outcomes. Proactively manage future vehicle terminations and restructures consistent with best practice fleet management. Ensure client contractual obligations and KPI’s are met and exceeded, and measurements are available if requested. Build rapport and, by understanding client needs, seek opportunities for revenue growth including fee uplift. Where applicable introduce and maintain a "client strategy" document for each client. Support a structured client visitation program. Actively participate as a member of the team and discuss workflow to work towards achieving the team's objectives. Foster positive relationships within other internal departments of our business. Skills and Experience Certificate in a relevant business‑related field, relevant tertiary qualifications, High School Certificate, or equivalent. Previous experience in a customer service role. Business acumen and commercial awareness. Strong organisational and prioritisation skills – meets specified deadlines and reports regularly on progress. Effective communicator both verbally and in writing, including good listening and probing skills. Critically analyses information and resolves problems through to complete resolution in a timely and effective manner. Proficient skills in Microsoft Office (Excel, Word). High attention to detail. Knowledge of fleet management products, services, systems and processes is highly desirable. About You Communicates professionally and thinks/plans ahead. Good time management skills and ability to manage deadlines. Excellent discretion and tact in dealings with people. Creates teamwork, maintains, a flexible, open and approachable working style. Consistently driven to take responsibility for high quality work, show innovative and forward thinking. Proven ability to think on one's feet and to make sensible workable decisions under pressure. Ability to be resourceful and demonstrate perseverance and accountability. Who we are We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 billion and over 1100 employees. Some of our perks include Recharge and relax with up to 4 days of wellness days every year. We offer industry‑leading 20 weeks paid parental leave. Monetary service milestone awards. Career progression opportunities. Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more. Two paid volunteer days each year. Health and wellbeing support including a subsidy and an Employee Assistance Program. What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work‑life balance and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre‑requisite to employment, the successful applicant will be required to complete a pre‑employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Seniority level Entry level Employment type Full‑time Job function Administrative #J-18808-Ljbffr